🆚 Help Scout vs. Zendesk Chat

📈 Zendesk Chat is much more popular than Help Scout.
🌎 Zendesk Chat is more popular in the United States, the United Kingdom, and Australia.
🌍 Help Scout is more popular in Monaco.

Statistics based on 3.3M+ analyzed websites. About this data

Help Scout

Zendesk Chat

Type

Live chat software

About

Help Scout is a complete customer communications platform with shared inbox, live chat and help desk.

Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.

Headquarters

Boston, Massachusetts, United States

San Francisco, California, United States

Website

helpscout.com #3,781

zendesk.com #304

Pricing

Free version ✔️1 shared inbox, 1 public knowledge base

Standard$300/user/year

Plus$540/user/year

Pro$900/user/year

AI Answers$0.75/resolution

Free version ❌Free 14-day trial

Support Team$228+/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk Chat software is 8 times more popular than Help Scout.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Zendesk Chat is more popular in the United States, the United Kingdom, and Australia, while Help Scout is more popular in Monaco.

United States

United Kingdom

Australia

Netherlands

France

Italy

Germany

Spain

Brazil

India

Awards

🥇 Most popular in the Netherlands in the Issue Tracking category.
🥇 Most popular in Sweden in the Issue Tracking category.
🥇 Most popular in Belgium in the Issue Tracking category.
🥈 Second most popular in the United States in the Issue Tracking category.
🥈 Second most popular in the United Kingdom in the Issue Tracking category.

🥇 Most popular in Australia in the Live Chats category.
🥇 Most popular in Spain in the Live Chats category.
🥇 Most popular in Singapore in the Live Chats category.
🥇 Most popular in Denmark in the Live Chats category.
🥇 Most popular in Mexico in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Zendesk Chat is more popular among sites focused on online shopping, business, and marketing and merchandising, while Help Scout is more commonly used on blogs and wiki sites.

Online Shopping

Business

Marketing/Merchandising

Internet Services

Fashion/Beauty

Software/Hardware

Education/Reference

Travel

Health

Sports

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#1,074

#3,461

#4,274

#5,708

corporatefinanceinstitute.com

#5,793

View more ➝

Name

Rank

#304

#456

#1,434

#1,852

#1,982