🆚 HubSpot Chat vs. Intercom
- 📈 Intercom is three times more popular than HubSpot Chat.
- 🌎 Intercom is more popular in the United States, the United Kingdom, and Germany.
- 🌍 HubSpot Chat is more popular in Italy, Colombia, and Mongolia.
HubSpot Chat
IntercomType
About
HubSpot Chat is live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions.
It offers automated routing based on agent availability, a no-code chatbot builder, customizable welcome messages and chat widget branding, and a shared inbox that unifies live chat, chatbot, and messaging from 
Messenger, SMS, and other channels.
Intercom is an AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.
It features the Fin AI agent capable of resolving up to 50% of routine queries, AI-powered conversation summarization and tone adjustment, multilingual support in 45+ languages, a unified inbox for chat, email, and social channels, and no-code automation workflows for routing complex issues from bot to human agents.
Headquarters
Pricing
(1K contacts)$20/seat/month
(3 seats, 2K contacts)$890/month
(5 seats, 10K contacts)$3,600/month
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⭐ 7th most popular in Sweden in the Live Chats category.
- ⭐ 8th most popular in Brazil in the Live Chats category.
- ⭐ 8th most popular in Finland in the Live Chats category.
- ⭐ 9th most popular in France in the Live Chats category.
- ⭐ 10th most popular in the United States in the Live Chats category.
- 🥇 Most popular in the United States in the Digital Adoption category.
- 🥇 Most popular in the United Kingdom in the Digital Adoption category.
- 🥇 Most popular in Australia in the Digital Adoption category.
- 🥇 Most popular in Germany in the Digital Adoption category.
- 🥇 Most popular in Canada in the Digital Adoption category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
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Zoho SalesIQ
Freshchat
Chatwoot
Dynamics 365 Customer Service🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,375,483 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.