πŸ†š JivoChat vs. Salesforce Enhanced Chat

Compare technologies based on real-world usage data *

Type

Live chat software solution
Live chat software solution

About

JivoChat is a freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels.

It offers proactive chat invitations, customizable chat widgets, operator performance monitoring, integrations with Facebook, Instagram, Telegram, Viber, WhatsApp, and Google Analytics, and supports connections with third-party chatbots.

Salesforce Enhanced Chat is a modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels.

It offers customizable pre-chat forms and omni-channel routing flows for AI and human agents, persistent messaging that lets customers pause and resume chats without losing context, file attachments, rich messaging components, and Salesforce data integration for personalized support.

Headquarters

VitΓ³ria, EspΓ­rito Santo, Brazil
San Francisco, California, United States

Website

Pricing

Free version βœ”οΈWeb, Telegram, Facebook, Instagram, Viber
Basic
(per agent)
$336/year
Professional
(per agent)
$504/year
Enterprise
(per agent)
$672/year
WhatsApp$324/year
Telephony$48/year
Videocalls$276/agent/year
AI
Assistant$156/year
Agent$828/agent/year
Free version ❌Free 30-day trial
Digital Engagement add-on$900+/user/year

Categories

Live Chats β€Ί Rank #4
Live Chats β€Ί Rank #22

Popularity

Determined by the number of sites using each technology.

The JivoChat software solution is 5 times more popular than Salesforce Enhanced Chat.
Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

JivoChat is more popular in Russia, Brazil, and Ukraine, while Salesforce Enhanced Chat is more popular in the United States, Australia, and Denmark.
Russia
United States
Brazil
Ukraine
Belarus
Turkey
United Kingdom
Kazakhstan
Chile
Germany

Awards

Popularity by domain category

Determined by the number of sites in each category.

JivoChat is more popular among sites focused on business, marketing and merchandising, and online shopping, while Salesforce Enhanced Chat is more commonly used on finance and banking, motor vehicles, and non-profit, advocacy and NGO sites.
Business
Marketing/Merchandising
Online Shopping
Internet Services
Education/Reference
Travel
Health
Fashion/Beauty
Software/Hardware
Finance/Banking

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#4,097
#16,369
#17,083
#22,277
#24,856
View more ➝
Name
Rank
#2,941
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.