π LiveChat vs. Zendesk
Compare technologies based on real-world usage data *- π Zendesk is twice as popular as LiveChat.
- π Zendesk is more popular in the United States, the United Kingdom, and Australia.
- π LiveChat is more popular in Indonesia, Poland, and Cambodia.
LiveChat
ZendeskType
About
LiveChat is a cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics.
It supports real-time chat with file sharing, message sneak peek that lets agents see what customers are typing in real time, AI-powered chatbots and automated workflows, built-in ticketing for offline inquiries, full chat history with advanced reporting, and integrations with over 200 third-party services.
Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.
It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.
Headquarters
Pricing
(100 visitors)$228/user/year
(400 visitors)$588/user/year
(1K visitors)$948/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- π₯ Most popular in Indonesia in the Live Chats category.
- π₯ Most popular in Indonesia in the Customer Support category.
- π₯ Most popular in Poland in the Customer Support category.
- π₯ Most popular in Cambodia in the Customer Support category.
- π₯ Most popular in Cambodia in the Live Chats category.
- π₯ Most popular in the United States in the Customer Support category.
- π₯ Most popular in the United States in the CRM category.
- π₯ Most popular in the United Kingdom in the Customer Support category.
- π₯ Most popular in the United Kingdom in the CRM category.
- π₯ Most popular in Australia in the CRM category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
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Salesforce
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Our service evaluates the popularity of technologies by the number of websites using them.