🆚 Microsoft Dynamics 365 vs. Zendesk

Compare technologies based on real-world usage data *

📈 Zendesk is much more popular than Microsoft Dynamics 365.
🌎 Zendesk is more popular in the United States, the United Kingdom, and Australia.
🌍 Microsoft Dynamics 365 is more popular in Saudi Arabia, Brunei Darussalam, and Qatar.

Microsoft Dynamics 365

Zendesk

Type

Customer relationship management system

About

Microsoft Dynamics 365 is a cloud-based suite of CRM and ERP business applications offered by Microsoft.

It includes modular apps such as Sales, Customer Service, Finance, Supply Chain Management, Commerce and Human Resources, offers embedded AI tools (including Microsoft Copilot), and integrates with Microsoft 365, Power Platform, and Azure.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

Redmond, Washington, United States

San Francisco, California, United States

Website

dynamics.microsoft.com

zendesk.com #304

Pricing

Free version ❌Free 30-day trial

Dynamics 365 SalesProfessional$65/user/month
Enterprise$105/user/month
Premium$150/user/month

Dynamics 365 Customer ServiceProfessional$50/user/month
Enterprise$105/user/month
Premium$195/user/month

Free version ❌Free 14-day trial

Customer ServiceSupport Team$228/agent/year
Suite Team$660/agent/year
Suite Professional$1,380/agent/year
Suite Enterprise$2,028/agent/year

Employee ServiceSuite Team$348/agent/year
Suite Growth$708/agent/year
Suite Professional$1,380/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk CRM system is 12 times more popular than Microsoft Dynamics 365.

Total websites

Market share

CRM

Popularity by country

Determined by the number of sites detected from each country.

Zendesk is more popular in the United States, the United Kingdom, and Australia, while Microsoft Dynamics 365 is more popular in Saudi Arabia, Brunei Darussalam, and Qatar.

United States

United Kingdom

Australia

Netherlands

Germany

France

Brazil

Italy

Spain

Canada

Awards

🥇 Most popular in the United States in the ERP category.
🥇 Most popular in the United Kingdom in the ERP category.
🥇 Most popular in Australia in the ERP category.
🥇 Most popular in the Netherlands in the ERP category.
🥇 Most popular in Italy in the ERP category.

🥇 Most popular in the United States in the CRM category.
🥇 Most popular in the United States in the Customer Support category.
🥇 Most popular in the United Kingdom in the CRM category.
🥇 Most popular in the United Kingdom in the Customer Support category.
🥇 Most popular in Australia in the CRM category.

Popularity by domain category

Determined by the number of sites in each category.

Zendesk is more popular among sites focused on online shopping, business, and marketing and merchandising, while Microsoft Dynamics 365 is more commonly used on government and military, and public information sites.

Online Shopping

Business

Marketing/Merchandising

Fashion/Beauty

Internet Services

Education/Reference

Software/Hardware

Travel

Health

Finance/Banking