🆚 osTicket vs. Zoho Desk
- 📈 Zoho Desk is five times more popular than osTicket.
- 🌎 Zoho Desk is more popular in the United States, the United Kingdom, and India.
- 🌍 osTicket is more popular in Germany, Ukraine, and the Czech Republic.
osTicket
Zoho DeskType
About
osTicket is an open-source web-based support ticket system that helps organizations collect, manage and respond to customer inquiries created via email, phone and web forms.
It includes customizable fields and help topics, email auto-responses, ticket filters and queues, service level agreement plans, agent assignment and collision avoidance, and a searchable customer portal with knowledgebase.
Zoho Desk is a help desk software used by businesses to address customer queries and feedbacks over a variety of channels.
Headquarters
Pricing
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🔥 16th most popular in the United Kingdom in the Customer Support category.
- ⬆️ 22nd most popular in the United States in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
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Jira Service Management🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,531,690 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.