⚡ CRM in Switzerland

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers. These systems typically consolidate customer data, track communications like emails and calls, and automate marketing campaigns.

According to our data, customer relationship management systems are used on 1.5% of websites from Switzerland.

⭐ Most Popular in 2025

The following chart shows the top CRM systems in Switzerland in 2025, based on market share.

The most popular is Zendesk with a share of 22.8%, followed by Brevo with 20.2% and Salesforce with 16.2%.

Zendesk 22.8%
Brevo 20.2%
Salesforce 16.2%
ActiveCampaign 11.3%
Microsoft Dynamics 365 9.6%
Odoo 7%
Pipedrive 3.6%
Zenchef 2.8%
Vcita 2.6%
HubSpot CRM 2.6%
Zoho CRM 0.9%
Freshsales 0.6%
Agile CRM 0.6%
GA Connector 0.4%
Keap 0.4%

🚀 Highlights

Here is a list of the top systems that are more popular in Switzerland than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Brevo ^(-1)
3. Salesforce ^(-1)
5. Microsoft Dynamics 365 ^(-2)
6. Odoo ^(-4)
7. Pipedrive ^(-8)
8. Zenchef ^(-5)
9. Vcita ^(-3)
12. Freshsales ^(-5)
13. Agile CRM ^(-11)
14. GA Connector ^(-26)

✨ Best CRM Systems

Below is a more detailed list of all CRM systems used on sites from Switzerland, ranked by their market share.

Rank	Name	Market share
1	ZendeskSan Francisco, California, United States A powerful customer service and engagement platform with many features, including AI agents, email automation, power dialing, analytics, and a self-service portal.	22.8%
2	BrevoParis, France A cloud-based CRM and email marketing platform.	20.2%
3	SalesforceSan Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships.	16.2%
4	ActiveCampaignChicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses.	11.3%
5	Microsoft Dynamics 365Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft.	9.6%
6	OdooGrand Rosière, Belgium An open source, web-based ERP system that includes CRM, eCommerce, accounting, inventory, point of sale, and project management.	7%
7	PipedriveNew York, United States A web-based CRM that lets you track your sales pipeline, optimize leads, manage deals with AI, and automate your entire sales process.	3.6%
8	ZenchefParis, France A restaurant management software handling reservations, payments, and loyalty cards.	2.8%
9	VcitaBellevue, Washington, United States A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments.	2.6%
10	HubSpot CRMCambridge, Massachusetts, United States An all-in-one relationship management platform that helps sales teams transform the way they do business.	2.6%
11	Zoho CRMChennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations.	0.9%
12	FreshsalesSan Mateo, California, United States A cloud-based CRM solution packed with features and AI-enhanced capabilities.	0.6%
13	Agile CRMDallas, Texas, United States Customer relationship management software with marketing automation, sales pipeline, and customer service capabilities.	0.6%
14	GA ConnectorWarsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others.	0.4%
15	KeapDallas, Texas, United States A fully integrated business automation solution providing email marketing, CRM, sales automation, appointments, invoicing, and more.	0.4%
16	GistNewark, Delaware, United States A complete CRM platform with live chat, email marketing automation, event tracking, knowledge base, and help desk.	0.4%
17	KustomerShort Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger.	0.4%
18	DaktelaPrague, Czech Republic A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module.	0.4%
19	User.comHem, France A business intelligence and marketing automation platform that includes omnichannel CRM, conversational support, and email marketing tools.	0.2%
20	Bitrix24Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform.	0.2%
21	PegaWaltham, Massachusetts, United States A cloud-based business process management and customer relationship management platform that helps organizations automate business processes and improve customer engagement.	0.2%
22	Zoho CRM PlusChennai, India A CRM bundle that combines products for managing sales automation, marketing, project management, social media, and help desk.	0.2%
23	CiviCRMSan Francisco, California, United States A web-based constituent relationship management system built by and for nonprofit organizations and NGO's.	0.2%

Data updated September 11, 2025

👉 See Also

🔗 Links
- Customer relationship management
👨‍👩‍👦‍👦 Community
- Reddit

When interpreting and using the results, please read our methodology and disclaimer.