⚡ CRM in France

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers. These systems typically consolidate customer data, track communications like emails and calls, and automate marketing campaigns.

According to our data, customer relationship management systems are used on 2.2% of websites from France.

⭐ Most Popular in 2025

The following chart shows the top CRM systems in France in 2025, based on market share.

The most popular is Brevo with an impressive share of 48%, followed by Zendesk with 23% and Zenchef with 6.7%.

Brevo 48%
Zendesk 23%
Zenchef 6.7%
ActiveCampaign 6.6%
Salesforce 5.7%
Odoo 3.3%
HubSpot CRM 2.2%
Pipedrive 1.4%
Microsoft Dynamics 365 1.3%
Zoho CRM 0.7%
Freshsales 0.6%
Vcita 0.6%
Agile CRM 0.5%
CiviCRM 0.4%
Keap 0.4%

🚀 Highlights

Here is a list of the top systems that are more popular in France than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Brevo ^(-2)
3. Zenchef ^(-10)
6. Odoo ^(-4)
7. HubSpot CRM ^(-1)
8. Pipedrive ^(-7)
10. Zoho CRM ^(-1)
11. Freshsales ^(-6)
13. Agile CRM ^(-11)
14. CiviCRM ^(-7)
18. Gist ^(-7)

✨ Best CRM Systems

Below is a more detailed list of the top 25 of the 27 CRM systems used on sites from France, ranked by their market share.

Rank	Name	Market share
1	BrevoParis, France A cloud-based CRM and email marketing platform.	48%
2	ZendeskSan Francisco, California, United States A powerful customer service and engagement platform with many features, including AI agents, email automation, power dialing, analytics, and a self-service portal.	23%
3	ZenchefParis, France A restaurant management software handling reservations, payments, and loyalty cards.	6.7%
4	ActiveCampaignChicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses.	6.6%
5	SalesforceSan Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships.	5.7%
6	OdooGrand Rosière, Belgium An open source, web-based ERP system that includes CRM, eCommerce, accounting, inventory, point of sale, and project management.	3.3%
7	HubSpot CRMCambridge, Massachusetts, United States An all-in-one relationship management platform that helps sales teams transform the way they do business.	2.2%
8	PipedriveNew York, United States A web-based CRM that lets you track your sales pipeline, optimize leads, manage deals with AI, and automate your entire sales process.	1.4%
9	Microsoft Dynamics 365Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft.	1.3%
10	Zoho CRMChennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations.	0.7%
11	FreshsalesSan Mateo, California, United States A cloud-based CRM solution packed with features and AI-enhanced capabilities.	0.6%
12	VcitaBellevue, Washington, United States A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments.	0.6%
13	Agile CRMDallas, Texas, United States Customer relationship management software with marketing automation, sales pipeline, and customer service capabilities.	0.5%
14	CiviCRMSan Francisco, California, United States A web-based constituent relationship management system built by and for nonprofit organizations and NGO's.	0.4%
15	KeapDallas, Texas, United States A fully integrated business automation solution providing email marketing, CRM, sales automation, appointments, invoicing, and more.	0.4%
16	PegaWaltham, Massachusetts, United States A cloud-based business process management and customer relationship management platform that helps organizations automate business processes and improve customer engagement.	0.3%
17	Bitrix24Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform.	0.2%
18	GistNewark, Delaware, United States A complete CRM platform with live chat, email marketing automation, event tracking, knowledge base, and help desk.	0.2%
19	KustomerShort Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger.	0.1%
20	Groove.cmBoca Raton, Florida, United States An all-in-one marketing CRM that includes drag-and-drop website, page and funnel builder, email marketing, sales and affiliate tools.	0.1%
21	NetSuiteAustin, Texas, United States A cloud-based enterprise resource planning software that includes the SuiteCommerce e-commerce solution.	0.06%
22	Neon CRMChicago, Illinois, United States A cloud-based CRM platform designed for nonprofits and mission-driven organizations.	0.06%
23	amoCRMMoscow, Russia A Russian cloud-based CRM solution rebranded as Kommo for the global market.	0.06%
24	GA ConnectorWarsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others.	0.06%
25	Zoho CRM PlusChennai, India A CRM bundle that combines products for managing sales automation, marketing, project management, social media, and help desk.	0.06%

Data updated October 10, 2025

👉 See Also

🔗 Links
- Customer relationship management
👨‍👩‍👦‍👦 Community
- Reddit

When interpreting and using the results, please read our methodology and disclaimer.