⚡ CRM in Japan

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Japan is an East Asian country with a population of around 125 million people.

According to our data, customer relationship management systems are used on 0.5% of websites from Japan.

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Japan in 2026, based on market share.

The most popular is Zendesk, which dominates the market with a substantial 51.3% share.
It is followed by HubSpot CRM with 24.6% and Salesforce with 14.1%.

Zendesk 51.3%
HubSpot CRM 24.6%
Salesforce 14.1%
Zoho CRM 3.5%
Vcita 1.9%
Brevo 1.2%
ActiveCampaign 1.1%
Pipedrive 0.7%
Odoo 0.5%
Microsoft Dynamics 365 0.5%
GA Connector 0.4%
Bitrix24 0.4%
Kustomer 0.3%
NetSuite 0.3%
Zoho CRM Plus 0.3%

🚀 Highlights

Here is a list of the top systems that are more popular in Japan than worldwide.
Differences between global and country rankings are shown in parentheses.

3. Salesforce ^(-2)
4. Zoho CRM ^(-6)
5. Vcita ^(-8)
8. Pipedrive ^(-6)
11. GA Connector ^(-15)
13. Kustomer ^(-6)
14. NetSuite ^(-13)
15. Zoho CRM Plus ^(-36)
16. Pega ^(-6)
18. Freshsales ^(-2)

✨ Best CRM Systems

Below is a more detailed list of 19 CRM systems used on sites from Japan, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	51.3%
2	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	24.6%
3	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	14.1%
4	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	3.5%
5	Vcita Bellevue, Washington, United States A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments. $35+/month	1.9%
6	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	1.2%
7	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	1.1%
8	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	0.7%
9	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	0.5%
10	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft. $65+/user/month	0.5%
11	GA Connector Warsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others. $125+/month	0.4%
12	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	0.4%
13	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger. $89+/user/month	0.3%
14	NetSuite Austin, Texas, United States A cloud-based enterprise resource planning platform that provides integrated financials, operations, CRM, and e-commerce through its SuiteCommerce offering. $20,000+/year	0.3%
15	Zoho CRM Plus Chennai, India A CRM bundle that combines products for managing sales automation, marketing, project management, social media, and help desk. $69/user/month	0.3%
16	Pega Waltham, Massachusetts, United States A cloud-based business process management and customer relationship management platform that helps organizations automate business processes and improve customer engagement. $100+/user/month	0.1%
17	HighLevel Dallas, Texas, United States An all-in-one marketing and sales platform built for agencies, marketers, and service businesses to capture leads, automate campaigns, manage pipelines, and communicate with clients from a single dashboard. $97+/month	0.1%
18	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	0.1%
19	Zenchef Paris, France A restaurant management software platform that lets restaurants handle online reservations, table management, payments, and loyalty from a centralized system. €109+/month	0.1%

👉 See Also

🌎 CRM in other countries

Data is based on the analysis of 157,205 websites from Japan.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.