⚡ CRM in South Africa

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers. These systems typically consolidate customer data, track communications like emails and calls, and automate marketing campaigns.

According to our data, customer relationship management systems are used on 1% of websites from South Africa.

⭐ Most Popular in 2025

The following chart shows the top CRM systems in South Africa in 2025, based on market share.

The most popular is Zendesk with a share of 23.5%, followed by ActiveCampaign with 19.6% and Brevo with 15%.

Zendesk 23.5%
ActiveCampaign 19.6%
Brevo 15%
Salesforce 10.5%
Zoho CRM 7.2%
Microsoft Dynamics 365 3.3%
Bitrix24 2.6%
Agile CRM 2.6%
Groove.cm 2.6%
Odoo 2.6%
Pipedrive 2%
GA Connector 2%
Keap 2%
HubSpot CRM 1.3%
Other 3.2%

🚀 Highlights

Here is a list of the top systems that are more popular in South Africa than worldwide.
Differences between global and country rankings are shown in parentheses.

5. Zoho CRM ^(-6)
6. Microsoft Dynamics 365 ^(-1)
8. Agile CRM ^(-16)
9. Groove.cm ^(-11)
11. Pipedrive ^(-4)
12. GA Connector ^(-28)
15. Kustomer ^(-1)
16. 7moor ^(-28)
17. NetSuite ^(-6)
18. CiviCRM ^(-3)

✨ Best CRM Systems

Below is a more detailed list of all CRM systems used on sites from South Africa, ranked by their market share.

Rank	Name	Market share
1	ZendeskSan Francisco, California, United States A powerful customer service and engagement platform with many features, including AI agents, email automation, power dialing, analytics, and a self-service portal.	23.5%
2	ActiveCampaignChicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses.	19.6%
3	BrevoParis, France A cloud-based CRM and email marketing platform.	15%
4	SalesforceSan Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships.	10.5%
5	Zoho CRMChennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations.	7.2%
6	Microsoft Dynamics 365Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft.	3.3%
7	Bitrix24Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform.	2.6%
8	Agile CRMDallas, Texas, United States Customer relationship management software with marketing automation, sales pipeline, and customer service capabilities.	2.6%
9	Groove.cmBoca Raton, Florida, United States An all-in-one marketing CRM that includes drag-and-drop website, page and funnel builder, email marketing, sales and affiliate tools.	2.6%
10	OdooGrand Rosière, Belgium An open source, web-based ERP system that includes CRM, eCommerce, accounting, inventory, point of sale, and project management.	2.6%
11	PipedriveNew York, United States A web-based CRM that lets you track your sales pipeline, optimize leads, manage deals with AI, and automate your entire sales process.	2%
12	GA ConnectorWarsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others.	2%
13	KeapDallas, Texas, United States A fully integrated business automation solution providing email marketing, CRM, sales automation, appointments, invoicing, and more.	2%
14	HubSpot CRMCambridge, Massachusetts, United States An all-in-one relationship management platform that helps sales teams transform the way they do business.	1.3%
15	KustomerShort Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger.	1.3%
16	7moorBeijing, China A Chinese customer service platform that allows enterprises to provide multi-channel support through phone, web chat, WeChat, Weibo, and email.	0.7%
17	NetSuiteAustin, Texas, United States A cloud-based enterprise resource planning software that includes the SuiteCommerce e-commerce solution.	0.7%
18	CiviCRMSan Francisco, California, United States A web-based constituent relationship management system built by and for nonprofit organizations and NGO's.	0.7%
19	LeadSquaredBengaluru, India A sales automation platform that includes lead management, CRM and email marketing tools.	0.7%

Data updated September 19, 2025

👉 See Also

🔗 Links
- Customer relationship management
👨‍👩‍👦‍👦 Community
- Reddit

When interpreting and using the results, please read our methodology and disclaimer.