Better Business Bureau
The Better Business Bureau (BBB) is an American online platform that provides letter-grade ratings for businesses from A+ to F based on how they handle customer complaints, transparency, time in business, and responsiveness.
It also lists verified customer reviews, offers accreditations with a trademarked seal, publishes complaint histories, and provides dispute-resolution services such as mediation and arbitration.
According to our data, Better Business Bureau is the 6th most popular customer review platform on the web.
It has 6.3% of the customer review market share and is detected on 0.3% of all websites.
WikipediaπΈ Pricing
Better Business Bureau is available in both free and paid versions.
π Rankings and Market Share
- Customer Reviews
- Rank: 6
- Market share: 6.3%
- Business Listings
- Rank: 2
- Market share: 30.2%
π Better Business Bureau Awards
- π₯ Most popular in Canada in the Business Listings category.
- π₯ Most popular in Canada in the Customer Reviews category.
- π₯ Second most popular in the United States in the Business Listings category.
- π₯ Second most popular in the United States in the Customer Reviews category.
β‘ Sites Using Better Business Bureau
We have data on 9,536 websites that use the Better Business Bureau customer review website. Here is a list of some of the top ranked ones.
The highest rated site using Better Business Bureau is surveymonkey.com.
π Usage Statistics
Most of the sites that use Better Business Bureau:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Marketing/Merchandising category.
Most of the sites using Better Business Bureau are from the United States and Canada.
- United States 91.4%
- Canada 6.9%
- United Kingdom 0.4%
- France 0.2%
- Australia 0.1%
- Germany 0.1%
- India 0.05%
- Mexico 0.05%
- Netherlands 0.05%
- Other 0.8%
Most Better Business Bureau users speak English.
- English 99.1%
- Spanish 0.2%
- Chinese 0.2%
- Malay 0.1%
- German 0.07%
- French 0.05%
- Portuguese 0.04%
- Polish 0.02%
- Swedish 0.02%
- Other 0.2%
The Better Business Bureau customer review website is especially popular on .com top-level domains.
- .com 88.1%
- .org 3.3%
- .net 3%
- .ca 2.9%
- .us 0.4%
- .co 0.2%
- .biz 0.2%
- .info 0.2%
- .edu 0.1%
- Other 1.6%
The primary market segments for websites utilizing Better Business Bureau include marketing and merchandising, business, and online shopping.
- Marketing/Merchandising 28%
- Business 19.1%
- Online Shopping 14.1%
- Real Estate 5.7%
- Finance/Banking 5.3%
- Internet Services 4.4%
- Health 4%
- Travel 2.5%
- Education/Reference 2.4%
- Other 14.5%
π΅οΈ Similar Technologies
These are some of the best Better Business Bureau alternatives.
Tripadvisor
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- π΅οΈ Similar websites
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Google Business Profile㪠Frequently Asked Questions
Where is Better Business Bureau's headquarters?
Better Business Bureau is located in Arlington, Virginia, United States.
Does Better Business Bureau offer a free plan?
Yes, there is a free version with limited functionality.
How much does Better Business Bureau cost?
The pricing starts at $510 per year.
Is there a free trial available?
No, Better Business Bureau does not provide a free trial. However, a demo may be available.
Which country uses Better Business Bureau the most?
The majority of Better Business Bureau users are from the United States.
Who uses Better Business Bureau?
According to our data, Better Business Bureau is used on thousands of sites, including such established ones as surveymonkey.com,
mashable.com, and
blackfriday.com.
Do academic institutions use Better Business Bureau?
Yes. Overall, we know of 14 academic websites in the United States that use Better Business Bureau.
How does Better Business Bureau stack up against the competition?
Better Business Bureau is a very popular customer review platform, second only to 5 other customer review platforms we track.
What are the alternatives to Better Business Bureau?
Alternatives and possible competitors to Better Business Bureau may include 
Yelp, Clutch, and
Trustpilot.
