⚡ Customer Support in Lithuania

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Lithuania is a Northern European country with a population of around 2.7 million people.

According to our research, customer support technologies are used on 1.8% of websites from Lithuania.

Statistics based on 9K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Lithuania in 2026, based on market share.

The most popular is Zendesk with an impressive share of 36.5%, followed by Tidio with 24.1% and Intercom with 11.2%.

Zendesk 36.5%
Tidio 24.1%
Intercom 11.2%
LiveChat 11.2%
Crisp 7.1%
Help Scout 5.3%
Freshdesk 2.9%
Genesys Cloud CX 2.4%
HelpCrunch 1.8%
Gorgias 1.8%
Re:amaze 1.2%
Chatwoot 0.6%
Acquire 0.6%
Kustomer 0.6%
RingCentral 0.6%

🚀 Highlights

Here is a list of the top technologies that are more popular in Lithuania than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Tidio ^(-1)
3. Intercom ^(-1)
5. Crisp ^(-1)
6. Help Scout ^(-3)
8. Genesys Cloud CX ^(-2)
9. HelpCrunch ^(-12)
12. Chatwoot ^(-1)
13. Acquire ^(-14)
14. Kustomer ^(-4)
15. RingCentral ^(-11)

✨ Best Customer Support Technologies

Below is a more detailed list of 19 customer support technologies used on sites from Lithuania, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	36.5%
2	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	24.1%
3	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	11.2%
4	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	11.2%
5	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	7.1%
6	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	5.3%
7	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	2.9%
8	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	2.4%
9	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	1.8%
10	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	1.8%
11	Re:amaze Tempe, Arizona, United States A multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat. $29+/user/month	1.2%
12	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.6%
13	Acquire San Francisco, California, United States A conversational customer support platform that helps businesses bring all of their digital interaction channels into one single dashboard. $$$	0.6%
14	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.6%
15	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.6%
16	Podium Lehi, Utah, United States An AI-powered lead management and customer communication platform for businesses that centralizes customer communications and online reviews. $249+/month	0.6%
17	Usersnap Linz, Austria A versatile user feedback platform for product teams to collect feedback and issues with screen capture tools, customer satisfaction micro-surveys, and upvotes on feature requests. Free€49+/month	0.6%
18	Customerly Dublin, Ireland An AI-first customer service platform offering chatbots, help desk tools, and task-completing AI agents. $19+/seat/month	0.6%
19	Daktela Prague, Czech Republic A cloud-based omnichannel CCaaS platform that combines AI chatbots, voicebots, intelligent call routing, and an integrated CRM module. €30+/user/month	0.6%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 9,623 websites from Lithuania.
We currently track the presence of 49 customer support technologies across the web.
Of these, 19 were detected on websites from Lithuania.
Statistics were last calculated on September 18, 2026.
For more details, see our methodology and disclaimer.