⚡ Customer Support in Lithuania

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Lithuania is a Northern European country with a population of around 2.7 million people.

According to our research, customer support technologies are used on 1.7% of websites from Lithuania.

Statistics based on 9K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Lithuania in 2026, based on market share.

The most popular is Zendesk with an impressive share of 37.5%, followed by Tidio with 18.1% and Intercom with 12.5%.

Zendesk 37.5%
Tidio 18.1%
Intercom 12.5%
LiveChat 12.5%
Crisp 8.1%
Help Scout 3.8%
Genesys Cloud CX 2.5%
Freshdesk 2.5%
HelpCrunch 1.3%
Twilio 0.6%
Chatwoot 0.6%
RingCentral 0.6%
Gorgias 0.6%
Usersnap 0.6%
Re:amaze 0.6%

🚀 Highlights

Here is a list of the top technologies that are more popular in Lithuania than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Tidio ^(-1)
3. Intercom ^(-1)
5. Crisp ^(-1)
6. Help Scout ^(-2)
7. Genesys Cloud CX ^(-2)
9. HelpCrunch ^(-11)
10. Twilio ^(-5)
11. Chatwoot ^(-2)
12. RingCentral ^(-15)
14. Usersnap ^(-5)

✨ Best Customer Support Technologies

Below is a more detailed list of 17 customer support technologies used on sites from Lithuania, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	37.5%
2	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	18.1%
3	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	12.5%
4	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	12.5%
5	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	8.1%
6	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	3.8%
7	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	2.5%
8	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	2.5%
9	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	1.3%
10	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	0.6%
11	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.6%
12	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.6%
13	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	0.6%
14	Usersnap Linz, Austria A versatile user feedback platform for product teams to collect feedback and issues with screen capture tools, customer satisfaction micro-surveys, and upvotes on feature requests. Free€49+/month	0.6%
15	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	0.6%
16	Daktela Prague, Czech Republic A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module. €30+/user/month	0.6%
17	Intercom Help Center San Francisco, California, United States Allows users to publish articles that enable customers to self-serve and find support 24/7. $39+/month	0.6%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 9,613 websites from Lithuania.
We currently track the presence of 48 customer support technologies across the web.
Of these, 17 were detected on websites from Lithuania.
Statistics were last calculated on June 20, 2026.
For more details, see our methodology and disclaimer.