⚡ Customer Support in Latvia

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Latvia is a Northern European country with a population of around 1.9 million people.

According to our research, customer support technologies are used on 1.9% of websites from Latvia.

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Latvia in 2026, based on market share.

The most popular is Zendesk with an impressive share of 41.9%, followed by LiveChat with 18.9% and Tidio with 9.5%.

🚀 Highlights

Here is a list of the top technologies that are more popular in Latvia than worldwide.
Differences between global and country rankings are shown in parentheses.

✨ Best Customer Support Technologies

Below is a more detailed list of 12 customer support technologies used on sites from Latvia, ranked by their market share.

RankNameMarket share
1
Zendesk
San Francisco, California, United States

A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

$19+/agent/month
2
LiveChat
Wrocław, Poland

A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics.

$19+/user/month
3
Tidio
San Francisco, California, United States

A customer service platform that provides live chat, chatbots and a helpdesk system.

Free$29+/month
4
Intercom
San Francisco, California, United States

An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

$39+/month
5
Crisp
Nantes, France

A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base.

Free€45+/month
6
Help Scout
Boston, Massachusetts, United States

A complete customer communications platform with shared inbox, live chat and help desk.

Free$25+/user/month
7
Genesys Cloud CX
Menlo Park, California, United States

A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.

$75+/user/month
-
UserVoice
Raleigh, North Carolina, United States

A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues.

$16,000+/year
9
Freshdesk
San Mateo, California, United States

A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams.

Free$23+/agent/month
-
Twilio
San Francisco, California, United States

A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications.

Free$250+/month
11
RingCentral
Belmont, California, United States

A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions.

$20+/user/month
-
Zammad
Berlin, Germany

An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.

FreeOpen source€2,999+/year

👉 See Also

Data is based on the analysis of 3,834 websites from Latvia.
Statistics were last calculated on .
For details, see our methodology and disclaimer.