Zammad

An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.

Zoko

A WhatsApp-based messaging platform and CRM for Shopify that enables order management, upsell campaigns, abandoned cart recovery, broadcast messaging, and scalable customer support.

SnapEngage

A live chat solution built for sales and support.

Leadoo

A conversion platform that uses interactive on-site engagement tools, AI-enhanced chatbots, smart forms, visual bots, and analytics to help businesses turn passive website traffic into qualified leads.

Emplifi

An unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies.

Microsoft Copilot Studio

A graphical low-code tool for building and maintaining your own generative AI tools, called Copilots.

RingCentral

A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions.

User.com

A business intelligence and marketing automation platform that includes omnichannel CRM, conversational support, and email marketing tools.

Giosg

A sales acceleration platform that combines live chat, chatbots, AI and interactive content to maximize online sales by improving the online experience.

Khoros

An all-in-one digital contact center platform designed for enterprise-scale customer engagement.

Rocket.Chat

An open-source communication platform designed for organizations with high security, privacy, and data sovereignty requirements that supports real-time chat, voice, and video across web, desktop, and mobile clients.

Twilio

A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications.

Daktela

A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module.

Qualified

A conversational marketing platform designed to help B2B companies connect with qualified buyers in real time and engage with them instantly.

Instabot

A conversational AI platform that allows users to build chatbots capable of understanding audience needs, curating information, answering questions, capturing leads, and booking meetings instantly.

Nuance

A conversational AI platform currently owned by Microsoft and and integrated into Dynamics 365 Contact Center.