⚡ Live Chat Software in Luxembourg

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Luxembourg is a Western European country with a population of over 660 thousand people.

According to our data, live chat software is used on 2.1% of websites from Luxembourg.

Statistics based on 2K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Luxembourg in 2026, based on market share.

The most popular is Tawk.to with a share of 26.2%, followed by Smartsupp with 16.4% and Intercom with 8.2%.

Tawk.to 26.2%
Smartsupp 16.4%
Intercom 8.2%
Tidio 6.6%
JivoChat 4.9%
Zammad 3.3%
Zoho SalesIQ 3.3%
Zendesk Chat 3.3%
Crisp 3.3%
Lime Connect 3.3%
Qualified 3.3%
Chatway 1.6%
My Live Chat 1.6%
Shopify Inbox 1.6%
Other 13.1%

🚀 Highlights

Here is a list of the top solutions that is more popular in Luxembourg than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Smartsupp ^(-9)
3. Intercom ^(-4)
4. Tidio ^(-1)
5. JivoChat ^(-1)
6. Zammad ^(-69)
7. Zoho SalesIQ ^(-5)
9. Crisp ^(-1)
10. Lime Connect ^(-24)
11. Qualified ^(-29)
12. Chatway ^(-38)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 25 live chat software solutions used on sites from Luxembourg, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	26.2%
2	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	16.4%
3	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	8.2%
4	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	6.6%
5	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	4.9%
6	Zammad Berlin, Germany An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution. FreeOpen source€2,999+/year	3.3%
7	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	3.3%
8	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	3.3%
9	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	3.3%
10	Lime Connect Cologne, Germany An AI-powered, GDPR-compliant live chat and customer messaging platform developed and hosted in Germany. Free$130+/month	3.3%
11	Qualified San Francisco, California, United States A conversational marketing platform designed to help B2B companies connect with qualified buyers in real time and engage with them instantly. $3,500+/month	3.3%
12	Chatway Tel Aviv, Israel A live chat and AI chatbot platform that enables websites to communicate with visitors in real time through a customizable chat widget and automated messaging. Free$29+/month	1.6%
13	My Live Chat North York, Ontario, Canada A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic. Free$15+/month	1.6%
14	Shopify Inbox Ottawa, Ontario, Canada A free customer messaging and live chat application for Shopify stores that enables direct conversations with shoppers. Free	1.6%
15	ElevenLabs New York, United States An AI audio platform specializing in natural-sounding speech synthesis, text-to-speech, speech-to-text, voice generation, conversational AI, and automated dubbing. Free$5+/month	1.6%
16	iAdvize Nantes, France A conversational conversion platform that provides AI-powered shopping assistants for e-commerce. $290+/month	1.6%
17	HubSpot Chat Cambridge, Massachusetts, United States Live chat software with built-in chatbots and automation integrated into the HubSpot CRM to support sales, marketing, and customer service interactions. Free$20+/seat/month	1.6%
18	Chatbase Toronto, Ontario, Canada A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations. Free$40+/month	1.6%
19	Acquire San Francisco, California, United States A conversational customer support platform that helps businesses bring all of their digital interaction channels into one single dashboard. $$$	1.6%
20	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	1.6%
21	Sunshine Conversations San Francisco, California, United States A customizable messaging platform that allows users to connect third-party bots and leverage the API. $115+/agent/month	1.6%
22	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	1.6%
23	Drift Atlanta, Gerogia, United States A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages. $75+/user/month	1.6%
24	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	1.6%
25	Giosg Helsinki, Finland A sales acceleration platform that combines live chat, chatbots, AI and interactive content to maximize online sales by improving the online experience. $$$	1.6%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 2,944 websites from Luxembourg.
We currently track the presence of 110 live chat software solutions across the web.
Of these, 25 were detected on websites from Luxembourg.
Statistics were last calculated on August 4, 2026.
For more details, see our methodology and disclaimer.