⚡ Live Chat Software in Kenya

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Kenya is an East African country with a population of over 55 million people.

According to our data, live chat software is used on 10.2% of websites from Kenya.

⭐ Most Popular in 2026

The following chart shows the top live chat software in Kenya in 2026, based on market share.

The most popular is Tawk.to, which dominates the market with an overwhelming 55.4% share.
It is followed by Chaty with 9% and Tidio with 5%.

🚀 Highlights

Here is a list of the top software that is more popular in Kenya than worldwide.
Differences between global and country rankings are shown in parentheses.

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 29 live chat software solutions used on sites from Kenya, ranked by their market share.

RankNameMarket share
1
Tawk.to
Las Vegas, Nevada, United States

A free live chat software for websites.

Free
2
Chaty
Tel Aviv, Israel

A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps.

Free$15+/month
3
Tidio
San Francisco, California, United States

A customer service platform that provides live chat, chatbots and a helpdesk system.

Free$29+/month
4
Zoho SalesIQ
Chennai, India

A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts.

Free$10+/user/month
5
Zendesk Chat
San Francisco, California, United States

A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

$19+/agent/month
6
Crisp
Nantes, France

A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base.

Free€45+/month
7
GetButton
Helsinki, Finland

The chat button by GetButton takes website visitors directly to the messaging app such as WhatsApp or Facebook Messenger and allows them to initiate a conversation.

$4.99+/month
8
Freshchat
San Mateo, California, United States

A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots.

Free$19+/agent/month
9
LiveChat
Wrocław, Poland

A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics.

$19+/user/month
10
Pure Chat
Scottsdale, Arizona, United States

A live chat platform designed to help businesses engage website visitors through a customizable chat widget.

$49+/month
11
My Live Chat
North York, Ontario, Canada

A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic.

Free$15+/month
12
JivoChat
Vitória, Espírito Santo, Brazil

A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels.

Free$28+/month
13
Collect.chat
Newark, Delaware, United States

An interactive chatbot platform that allows website owners to create automated conversational forms without coding.

Free$24+/month
14
Rocket.Chat
Wilmington, Delaware, United States

An open-source communication platform designed for organizations with high security, privacy, and data sovereignty requirements that supports real-time chat, voice, and video across web, desktop, and mobile clients.

FreeOpen source$$$
15
Intercom
San Francisco, California, United States

An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging.

$39+/month
16
Drift
Atlanta, Gerogia, United States

A conversational marketing platform that combines AI-powered chatbots, live chat, and interactive landing pages.

$75+/user/month
-
Chatwoot
San Francisco, California, United States

An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

FreeOpen source$19+/agent/month
18
Userlike
Cologne, Germany

An AI-powered, GDPR-compliant live chat software, developed and hosted in Germany.

Free$130+/month
19
Salesforce Enhanced Chat
San Francisco, California, United States

A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels.

$75+/user/month
20
Azure AI Bot Service
Redmond, Washington, United States

A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots.

Free$$$
21
Chatbase
Toronto, Ontario, Canada

A platform that enables businesses to build their own AI agents to handle customer support, resolve issues, and take meaningful actions through AI-driven conversations.

Free$40+/month
22
Chatra
Paris, France

A cloud-based live chat platform designed for small businesses and e-commerce retailers.

Free€25+/agent/month
23
ElevenLabs
New York, United States

An AI audio platform specializing in natural-sounding speech synthesis, text-to-speech, speech-to-text, voice generation, conversational AI, and automated dubbing.

Free$5+/month
24
Gorgias
San Francisco, California, United States

A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform.

$10+/month
25
Boost
Ho Chi Minh City, Vietnam

An AI-powered search and discovery solution for Shopify stores that improves product findability and browsing by enhancing site search, filters, recommendations, and merchandising.

$29+/month

👉 See Also

Data is based on the analysis of 2,169 websites from Kenya.
Statistics were last calculated on .
For details, see our methodology and disclaimer.