Dynamics 365 Customer Service
Microsoft, Redmond, Washington, United StatesMicrosoft Dynamics 365 Customer Service is a platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams.
According to our data, Dynamics 365 Customer Service ranks 72th among the live chat software we track.
It has 0.1% of the live chat market share and is present on 0.004% of all websites.
- 🏠 Website
💸 Pricing
Dynamics 365 Customer Service is a commercial product priced starting at $50 per user per month (paid annually) with a free 30-day trial available.
📊 Rankings and Market Share
- Live Chats
- Rank: 72
- Market share: 0.1%
- Customer Support
- Rank: 30
- Market share: 0.2%
🏆 Dynamics 365 Customer Service Awards
- ⬆️ 29th most popular in the United States in the Customer Support category.
- ⬆️ 55th most popular in the United States in the Live Chats category.
⚡ Sites Using Dynamics 365 Customer Service
We have data on 147 websites that use the Dynamics 365 Customer Service live chat software solution. Here is a list of some of the top ranked ones.
The highest rated site using Dynamics 365 Customer Service is ecoflow.com.
| # | Website | Rank | Country | Language |
|---|---|---|---|---|
| 1 | #5,396 | China | English | |
| 2 | #6,202 | Austria | German | |
| 3 | #6,573 | United States | English | |
| 4 | #7,594 | United States | English | |
| 5 | #8,920 | Austria | German | |
| 6 | #14,165 | United Kingdom | English | |
| 7 | #16,403 | United States | English | |
| 8 | #17,505 | United States | English | |
| 9 | #19,573 | English | ||
| 10 | #20,300 | Argentina | Spanish | |
| 11 | #20,842 | United Kingdom | English | |
| 12 | #22,379 | Colombia | Spanish | |
| 13 | #25,799 | United Kingdom | English | |
| 14 | #26,957 | American English | ||
| 15 | #32,405 | United States | English | |
| 16 | #33,358 | Turkey | Turkish | |
| 17 | #42,717 | United States | English | |
| 18 | #42,724 | United Kingdom | English | |
| 19 | #48,998 | Norway | Norwegian Bokmål | |
| 20 | #56,892 | United Arab Emirates | American English |
📈 Usage Statistics
Most of the sites that use Dynamics 365 Customer Service:
- are located in the United States
- have content in English
- use the .com domain extension
- fall into the Business category.
Most of the sites using Dynamics 365 Customer Service are from the United States, the United Kingdom, and the Netherlands.
- United States 27.1%
- United Kingdom 13.6%
- Netherlands 9.3%
- Austria 5.7%
- Canada 5.7%
- Zambia 5.7%
- Australia 5%
- Germany 2.1%
- Greece 2.1%
- Other 23.7%
Most Dynamics 365 Customer Service users speak English, Dutch, or German.
- English 68%
- Dutch 8.8%
- German 8.2%
- Spanish 3.4%
- Italian 1.4%
- Polish 1.4%
- Portuguese 1.4%
- Finnish 1.4%
- Norwegian Bokmål 1.4%
- Other 4.6%
The Dynamics 365 Customer Service live chat software solution is especially popular on .com, .nl, and .ca top-level domains.
- .com 36.1%
- .nl 8.2%
- .ca 5.4%
- .gov.zm 5.4%
- .at 4.8%
- .org 2.7%
- .gov.uk 2.7%
- .com.au 2%
- .no 2%
- Other 30.7%
The primary market segments for websites utilizing Dynamics 365 Customer Service include business, online shopping, and marketing and merchandising.
- Business 22.2%
- Online Shopping 19.8%
- Marketing/Merchandising 8.6%
- Education/Reference 6.2%
- Real Estate 6.2%
- Travel 6.2%
- Public Information 4.9%
- Health 3.7%
- Finance/Banking 3.7%
- Other 18.5%
🕵️ Similar Technologies
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JivoChat💬 Frequently Asked Questions
What is the company behind Dynamics 365 Customer Service?
Dynamics 365 Customer Service is owned by Microsoft Corporation, headquartered in Redmond, Washington, United States.
Does Dynamics 365 Customer Service offer a free plan?
No, Dynamics 365 Customer Service is a paid solution.
How much does Dynamics 365 Customer Service cost?
Dynamics 365 Customer Service is priced from $50 per user per month (paid annually) for the Professional plan.
Can I try Dynamics 365 Customer Service for free?
Yes, Dynamics 365 Customer Service provides a 30-day free trial that allows users to test its full functionality at no cost.
Which country uses Dynamics 365 Customer Service the most?
The majority of Dynamics 365 Customer Service users are from the United States.
Who uses Dynamics 365 Customer Service?
According to our data, Dynamics 365 Customer Service is used on over a hundred sites, including such established ones as ecoflow.com,
oebb.at, and
metrobyt-mobile.com.
Is Dynamics 365 Customer Service used on government websites?
Yes, for example, it is used by coventry.gov.uk,
westminster.gov.uk, and
aberdeenshire.gov.uk. Overall, we found Dynamics 365 Customer Service on 8 government sites in Zambia and 4 in the United Kingdom.
Do academic institutions use Dynamics 365 Customer Service?
Yes. The most prominent of these are le.ac.uk,
uade.edu.ar, and
educacionbogota.edu.co.
How does Dynamics 365 Customer Service stack up against its competitors?
Dynamics 365 Customer Service is a moderately popular live chat software solution, ranking ahead of 35 other live chat software we track.
What are the alternatives to Dynamics 365 Customer Service?
Alternatives and possible competitors to Dynamics 365 Customer Service may include 
Intercom, Nice CXone, and
Tidio.
👉 See Also
- ✨ Related Technologies
- 💼 All technologies from Microsoft
Microsoft Teams