🆚 Ada vs. Zendesk Chat

Compare technologies based on real-world usage data *

📈 Zendesk Chat is much more popular than Ada.
🌎 Zendesk Chat is more popular in the United States, the United Kingdom, and Australia.
🌍 Ada is more popular in Jamaica and Brunei Darussalam.

Ada

Zendesk Chat

Type

Live chat software solution

About

Ada is an AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve.

Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.

Headquarters

Toronto, Ontario, Canada

San Francisco, California, United States

Website

ada.cx #277,098

zendesk.com #304

Pricing

Free version ❌

On request

Free version ❌Free 14-day trial

Support Team$228+/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk Chat software solution is 41 times more popular than Ada.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Zendesk Chat is more popular in the United States, the United Kingdom, and Australia, while Ada is more popular in Jamaica and Brunei Darussalam.

United States

United Kingdom

Australia

Netherlands

France

Italy

Spain

Germany

Brazil

India