🆚 Ada vs. Zendesk Chat

📈 Zendesk Chat is much more popular than Ada.
🌎 Zendesk Chat is more popular in the United States, the United Kingdom, and Australia.
🌍 Ada is more popular in Jamaica and Brunei Darussalam.

Statistics based on 3.3M+ analyzed websites. About this data

Ada

Zendesk Chat

Type

Live chat software

About

Ada is an AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve.

Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.

Headquarters

Toronto, Ontario, Canada

San Francisco, California, United States

Website

ada.cx #277,098

zendesk.com #304

Pricing

Free version ❌

On request

Free version ❌Free 14-day trial

Support Team$228+/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk Chat software is 39 times more popular than Ada.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Zendesk Chat is more popular in the United States, the United Kingdom, and Australia, while Ada is more popular in Jamaica and Brunei Darussalam.

United States

United Kingdom

Australia

Netherlands

France

Italy

Spain

Germany

Brazil

India

Awards

🔥 12nd most popular in Canada in the Customer Support category.
⬆️ 21st most popular in the United States in the Customer Support category.
⬆️ 23rd most popular in Canada in the Live Chats category.
⬆️ 41st most popular in the United States in the Live Chats category.

🥇 Most popular in Australia in the Live Chats category.
🥇 Most popular in Spain in the Live Chats category.
🥇 Most popular in Singapore in the Live Chats category.
🥇 Most popular in Denmark in the Live Chats category.
🥇 Most popular in Mexico in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Zendesk Chat is more popular than Ada in all market segments.

Online Shopping

Business

Marketing/Merchandising

Fashion/Beauty

Internet Services

Education/Reference

Travel

Software/Hardware

Health

Real Estate

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#15

#1,794

#5,680

#5,920

#5,995

Name

Rank

#304

#456

#1,333

#1,434

#1,852