🆚 Azure AI Bot Service vs. Smartsupp

Compare technologies based on real-world usage data *

📈 Smartsupp is much more popular than Azure AI Bot Service.
🌍 Smartsupp is more popular in the Czech Republic, Poland, and Slovakia.
🌍 Azure AI Bot Service is more popular in Austria, the United Arab Emirates, and New Zealand.

Azure AI Bot Service

Smartsupp

Type

Live chat software solution

About

Azure AI Bot Service is a coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots.

Smartsupp is a cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard.

It offers real-time live chat, AI-powered chatbots with templates and automated flows, visitor tracking and session recording, analytics on agent performance, customizable chat widgets, and integrations with email, Messenger, WhatsApp, and Google Analytics.

Headquarters

Redmond, Washington, United States

Brno, Czech Republic

Website

azure.microsoft.com

smartsupp.com #16,357

Pricing

Free version ✔️Unlimited standard channel messages, 10K premium channel messages per month, requires payment for Azure App Services

S1
Free version ✔️Standard channels
Premium channels$0.50 per 1,000 messages

Free version ✔️50 conversations per month, 14 days of conversation history

Standard
(+ chatbots, basic statistics)$168+/year

Pro
(+ teams of agents, segmentation)$288+/year

Ultimate
(+ API, mobile SDK)$2,868+/year

Mira AI
Shopping assistant add-on$16+/month

Popularity

Determined by the number of sites using each technology.

The Smartsupp live chat software solution is 9 times more popular than Azure AI Bot Service.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Smartsupp is more popular in the Czech Republic, Poland, and Slovakia, while Azure AI Bot Service is more popular in Austria, the United Arab Emirates, and New Zealand.

Czech Republic

Poland

Slovakia

Italy

United States

Spain

France

Germany

Hungary

Netherlands

Awards

⭐ 4th most popular in Austria in the Live Chats category.
🔥 20th most popular in the Netherlands in the Live Chats category.
⬆️ 29th most popular in Germany in the Live Chats category.
⬆️ 34th most popular in the United Kingdom in the Live Chats category.

🥇 Most popular in the Czech Republic in the Live Chats category.
🥇 Most popular in Poland in the Live Chats category.
🥇 Most popular in Slovakia in the Live Chats category.
🥇 Most popular in Hungary in the Live Chats category.
🥉 Third most popular in Italy in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Smartsupp is more popular among sites focused on online shopping, business, and marketing and merchandising, while Azure AI Bot Service is more commonly used on education and reference, finance and banking, and health sites.

Online Shopping

Business

Marketing/Merchandising

Internet Services

Education/Reference

Travel

Finance/Banking

Software/Hardware

Fashion/Beauty

Health