🆚 Chatwoot vs. Smartsupp

Compare technologies based on real-world usage data *

📈 Smartsupp is much more popular than Chatwoot.
🌍 Smartsupp is more popular in the Czech Republic, Poland, and Slovakia.
🌎 Chatwoot is more popular in Brazil, Indonesia, and China.

Chatwoot

Smartsupp

Type

Live chat software solution

About

Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.

Smartsupp is a cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard.

It offers real-time live chat, AI-powered chatbots with templates and automated flows, visitor tracking and session recording, analytics on agent performance, customizable chat widgets, and integrations with email, Messenger, WhatsApp, and Google Analytics.

Headquarters

San Francisco, California, United States

Brno, Czech Republic

Website

chatwoot.com #52,715

smartsupp.com #16,357

Pricing

Self-hostedFree version ✔️Community Edition, open source
Premium Support$228/agent/year
Enterprise Edition$1,188/agent/year

CloudFree version ✔️Hacker (2 agents, 500 conversations per month)
Startups$228/agent/year
Business$468/agent/year
Enterprise$1,188/agent/year

Free version ✔️50 conversations per month, 14 days of conversation history

Standard
(+ chatbots, basic statistics)$168+/year

Pro
(+ teams of agents, segmentation)$288+/year

Ultimate
(+ API, mobile SDK)$2,868+/year

Mira AI
Shopping assistant add-on$16+/month