🆚 Chatwoot vs. Zammad

Compare technologies based on real-world usage data *

📈 Chatwoot is five times more popular than Zammad.
🌎 Chatwoot is more popular in the United States, Brazil, and Indonesia.
🌍 Zammad is more popular in Germany, France, and the Netherlands.

Chatwoot

Zammad

Type

Live chat software solution

Customer support technology

About

Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.

Zammad is an open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.

It provides multi-channel support, advanced ticket management with automation, SLAs and escalation rules, a knowledge base and customer portal, full REST API, and LDAP and SSO integrations.

Headquarters

San Francisco, California, United States

Berlin, Germany

Website

chatwoot.com #52,715

zammad.com #236,111

Pricing

Self-hostedFree version ✔️Community Edition, open source
Premium Support$228/agent/year
Enterprise Edition$1,188/agent/year

CloudFree version ✔️Hacker (2 agents, 500 conversations per month)
Startups$228/agent/year
Business$468/agent/year
Enterprise$1,188/agent/year

Self-hostedFree version ✔️Zammad Community, open source
Business€2,999/year
Enterprise€5,999/year
Corporation€9,999/year

HostedStarter€7/agent/month
Professional€15/agent/month
Plus€24/agent/month

Popularity

Determined by the number of sites using each technology.

The Chatwoot software solution is 5 times more popular than Zammad.

Total websites

Market share

Live Chats

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Chatwoot is more popular in the United States, Brazil, and Indonesia, while Zammad is more popular in Germany, France, and the Netherlands.

United States

Germany

Brazil

France

Indonesia

India

United Kingdom

Russia

Spain

Netherlands

Awards

⭐ 7th most popular in Brazil in the Customer Support category.
🔥 15th most popular in Brazil in the Live Chats category.
⬆️ 47th most popular in the United States in the Live Chats category.

🔥 11st most popular in Germany in the Customer Support category.
⬆️ 27th most popular in Germany in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Chatwoot is more popular among sites focused on Internet services, online shopping, and business, while Zammad is more commonly used on blogs and wiki sites.

Internet Services

Online Shopping

Business

Marketing/Merchandising

Education/Reference

Software/Hardware

Health

Blogs/Wiki

Travel

Government/Military