🆚 Crisp vs. Dynamics 365 Customer Service
- 📈 Crisp is much more popular than Dynamics 365 Customer Service.
- 🌎 Crisp is more popular in the United States, France, and Iran.
- 🌍 Dynamics 365 Customer Service is more popular in Zambia.
Crisp
Dynamics 365 Customer ServiceType
About
Crisp is a French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base.
It supports multichannel conversations including web chat, 
WhatsApp, 
Messenger, and email, offers a no-code AI-powered chatbot builder, a shared inbox for all inbound messages, a built-in CRM for customer data and history, a searchable help center, workflow automation, and analytics to track support performance.
Microsoft Dynamics 365 Customer Service is a platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and 
Microsoft Teams.
Headquarters
Pricing
(4 seats, 5K customer profiles)€45/month
(10 seats, 50K customer profiles, 50 AI actions)€95/month
(20+ seats, 200K customer profiles, unlimited AI)€295/month
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🥇 Most popular in France in the Live Chats category.
- 🥇 Most popular in Iran in the Live Chats category.
- 🥇 Most popular in Iran in the Customer Support category.
- 🥇 Most popular in Bangladesh in the Customer Support category.
- 🥈 Second most popular in France in the Customer Support category.
- 🔥 18th most popular in the United Kingdom in the Customer Support category.
- ⬆️ 30th most popular in the United States in the Customer Support category.
- ⬆️ 46th most popular in the United Kingdom in the Live Chats category.
- ⬆️ 61st most popular in the United States in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Tidio
Intercom
Smartsupp
Zoho SalesIQ
Freshchat
Chatwoot🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 3,531,795 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.