🆚 Dialogflow vs. Zendesk Chat

Compare technologies based on real-world usage data *

📈 Zendesk Chat is much more popular than Dialogflow.
🌍 Zendesk Chat is more popular in all countries.

Type

Live chat software solution

Live chat software solution

About

Dialogflow is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile or web application.

Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.

Headquarters

Mountain View, California, United States

San Francisco, California, United States

Website

cloud.google.com/dialogflow

zendesk.com #304

Pricing

Free version ❌Free 12-month trial

Dialogflow ES$0.002+/request

Chat Agent$0.007+/request

Voice Agent$0.001+/second

Free version ❌Free 14-day trial

Support Team$228+/agent/year

Categories

Live Chats › Rank #58

Live Chats › Rank #2

Popularity

Determined by the number of sites using each technology.

The Zendesk Chat software solution is 58 times more popular than Dialogflow.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Zendesk Chat is more popular than Dialogflow in all countries.

United States

United Kingdom

Australia

Netherlands

France

Spain

Italy

Germany

Brazil

India

Awards

🔥 16th most popular in Brazil in the Live Chats category.
⬆️ 22nd most popular in Spain in the Live Chats category.
⬆️ 56th most popular in the United States in the Live Chats category.

🥇 Most popular in Australia in the Live Chats category.
🥇 Most popular in Spain in the Live Chats category.
🥇 Most popular in Singapore in the Live Chats category.
🥇 Most popular in Denmark in the Live Chats category.
🥇 Most popular in Mexico in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Zendesk Chat is more popular than Dialogflow in all market segments.

Online Shopping

Business

Marketing/Merchandising

Fashion/Beauty

Internet Services

Education/Reference

Travel

Software/Hardware

Health

Real Estate

Top sites

Top-ranked sites that use these technologies.

Name

Rank

bouyguestelecom.fr

#3,698

registrocivil.org.br

#8,774

#10,060

#14,676

serviciodeempleo.gov.co

#20,280

Name

Rank

#304

#456

#1,434

#1,852

#1,982

Compare alternatives

Technologies with similar characteristics.

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.