🆚 Emplifi vs. Zendesk Chat

📈 Zendesk Chat is much more popular than Emplifi.
🌎 Zendesk Chat is more popular in the United States, the United Kingdom, and Australia.
🌍 Emplifi is more popular in Barbados.

Statistics based on 4M+ analyzed websites. About this data

Emplifi

Zendesk Chat

Type

Marketing automation platform

Live chat software

About

Emplifi is a unified customer engagement platform that provides tools for social media marketing, commerce, and customer care.

It offers an AI customer service chatbot platform, a shared inbox for community management, influencer and social commerce tools, and analytics for social media networks including Instagram, TikTok, and Facebook.

Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.

Headquarters

Columbus, Ohio, United States

San Francisco, California, United States

Website

emplifi.io #13,872

zendesk.com #550

Pricing

Free version ❌

$2,400+/year

Free version ❌Free 14-day trial

Support Team $228+/agent/year

Popularity

Determined by the number of sites using each technology.

The Zendesk Chat software is 48 times more popular than Emplifi.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Zendesk Chat is more popular in the United States, the United Kingdom, and Australia, while Emplifi is more popular in Barbados.

United States

United Kingdom

Australia

Netherlands

Spain

Italy

France

Germany

Brazil

India

Awards

⬆️ 35th most popular in the United States in the Marketing Automation category.
⬆️ 44th most popular in the United States in the Live Chats category.

🥇 Most popular in Spain in the Live Chats category.
🥇 Most popular in Singapore in the Live Chats category.
🥇 Most popular in Denmark in the Live Chats category.
🥇 Most popular in Mexico in the Live Chats category.
🥇 Most popular in Bulgaria in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Zendesk Chat is more popular than Emplifi in all market segments.

Online Shopping

Business

Marketing/Merchandising

Fashion/Beauty

Internet Services

Education/Reference

Travel

Software/Hardware

Health

Real Estate

Top sites

Top-ranked sites that use these technologies.

Name

Rank

#410

#2,139

#2,761

#2,779

#3,750

Name

Rank

#442

#550

#1,251

#1,320

#1,620