🆚 Five9 vs. Genesys Cloud CX
Compare technologies based on real-world usage data *- 📈 Genesys Cloud CX is twice as popular as Five9.
- 🌍 Genesys Cloud CX is more popular in all countries.
Type
About
Five9 is a contact center solution with digital engagement, analytics, workforce optimization, AI and automation.
Genesys Cloud CX is a cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.
It provides AI-driven predictive routing and engagement, digital messaging and social channels, low-code Architect flows and AI Studio builders for bots and automation, speech and text analytics with sentiment detection, open APIs, and integrations with third-party systems such as Microsoft Dynamics 365, SAP, Salesforce, Zendesk, and Salesloft, available through the AppFoundry marketplace.
Headquarters
Pricing
(Digital-only)$1,428/year
(Voice-only)$1,428/year
(Digital + Voice)Custom
(voice)$900/user/year
(+ digital channels)$1,380/user/year
(+ workforce tools)$1,860/user/year
(+ more AI)$2,880/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- 🔥 12nd most popular in the United States in the Customer Support category.
- 🔥 14th most popular in Canada in the Customer Support category.
- ⬆️ 25th most popular in Canada in the Live Chats category.
- ⬆️ 27th most popular in the United States in the Live Chats category.
- ⭐ 4th most popular in Sweden in the Conversion Optimization category.
- ⭐ 5th most popular in Sweden in the Customer Support category.
- ⭐ 5th most popular in the United Arab Emirates in the Conversion Optimization category.
- ⭐ 6th most popular in New Zealand in the Customer Support category.
- ⭐ 6th most popular in the United Arab Emirates in the Customer Support category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Intercom
Khoros
Boost.ai* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.