⚡ Customer Support in the United Arab Emirates

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

The United Arab Emirates is a Western Asian country with a population of over 10 million people.

According to our research, customer support technologies are used on 3.6% of websites from the United Arab Emirates.

Statistics based on 10K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in the United Arab Emirates in 2026, based on market share.

The most popular is Zendesk with a share of 25.7%, followed by LiveChat with 17.3% and Tidio with 17%.

Zendesk 25.7%
LiveChat 17.3%
Tidio 17%
Intercom 10.1%
Genesys Cloud CX 8.1%
Crisp 6.4%
Sprinklr Service 4.5%
Freshdesk 2.2%
Chatwoot 1.7%
Help Scout 1.1%
Gorgias 1.1%
Dynamics 365 Customer Service 0.8%
Zoho Desk 0.8%
Re:amaze 0.6%
Other 2.5%

🚀 Highlights

Here is a list of the top technologies that are more popular in the United Arab Emirates than worldwide.
Differences between global and country rankings are shown in parentheses.

3. Tidio ^(-1)
5. Genesys Cloud CX ^(-5)
7. Sprinklr Service ^(-27)
9. Chatwoot ^(-4)
12. Dynamics 365 Customer Service ^(-20)
13. Zoho Desk ^(-12)
15. Infobip ^(-23)
16. Acquire ^(-11)
17. Kustomer ^(-1)
18. RingCentral ^(-8)

✨ Best Customer Support Technologies

Below is a more detailed list of the top 25 of the 28 customer support technologies used on sites from the United Arab Emirates, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	25.7%
2	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	17.3%
3	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	17%
4	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	10.1%
5	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	8.1%
6	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	6.4%
7	Sprinklr Service New York, United States A customer service solution that unifies voice, digital and social channels. $249/seat/month	4.5%
8	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	2.2%
9	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	1.7%
10	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.1%
11	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	1.1%
12	Dynamics 365 Customer Service Redmond, Washington, United States A customer support and case management platform within the Dynamics 365 business application suite for managing omnichannel service operations and customer interactions. $50+/user/month	0.8%
13	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	0.8%
14	Re:amaze Tempe, Arizona, United States A multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat. $29+/user/month	0.6%
15	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	0.6%
16	Acquire San Francisco, California, United States A conversational customer support platform that helps businesses bring all of their digital interaction channels into one single dashboard. $$$	0.6%
17	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.6%
18	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.6%
19	Elevio Melbourne, Victoria, Australia A SaaS customer education platform that enables teams to create and deliver contextual product knowledge to customers, support agents, and internal teams. $125+/month	0.3%
20	Gladly San Francisco, California, United States A customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view. $180+/user/month	0.3%
21	Freshservice San Mateo, California, United States A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system. $19+/agent/month	0.3%
22	Featurebase Tallinn, Estonia A support and product management suite that combines AI-assisted customer support, user feedback collection, public roadmaps, and product update announcements in a single platform. Free$37+/seat/month	0.3%
23	Jira Service Management Sydney, Australia A service management solution developed by Atlassian for IT and service teams.	0.3%
24	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	0.3%
25	Usersnap Linz, Austria A versatile user feedback platform for product teams to collect feedback and issues with screen capture tools, customer satisfaction micro-surveys, and upvotes on feature requests. Free€49+/month	0.3%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 10,067 websites from the United Arab Emirates.
We currently track the presence of 49 customer support technologies across the web.
Of these, 28 were detected on websites from the United Arab Emirates.
Statistics were last calculated on September 28, 2026.
For more details, see our methodology and disclaimer.