🆚 Freshchat vs. Sunshine Conversations

Compare technologies based on real-world usage data *

📈 Freshchat is three times more popular than Sunshine Conversations.
🌎 Freshchat is more popular in the United States, the United Kingdom, and Australia.
🌍 Sunshine Conversations is more popular in Peru, Colombia, and Lithuania.

Freshchat

Sunshine Conversations

Type

Live chat software solution

About

Freshchat is a cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots.

It supports omnichannel messaging across web chat, mobile apps, WhatsApp, Facebook Messenger, Instagram, SMS and email into a unified inbox, offers no-code bot builders and AI chat automation, real-time routing and assignment, and more than 1,000 integrations with CRM, helpdesk, and e-commerce platforms including Freshdesk, Salesforce, Shopify, Slack, and Jira.

Sunshine Conversations is a customizable messaging platform that allows users to connect third-party bots and leverage the API.

Headquarters

San Mateo, California, United States

San Francisco, California, United States

Website

freshworks.com #1,147

zendesk.com #304

Pricing

Free version ✔️Up to 10 agents, no support for social media messengers and SMS

Growth$228/agent/year

Pro$588/agent/year

Enterprise$948/agent/year

Free version ❌Free 14-day trial

Suite Professional$1,380/agent/year

Suite Enterprise$2,028/agent/year

Popularity

Determined by the number of sites using each technology.

The Freshchat software solution is 2.7 times more popular than Sunshine Conversations.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Freshchat is more popular in the United States, the United Kingdom, and Australia, while Sunshine Conversations is more popular in Peru, Colombia, and Lithuania.

United States

United Kingdom

Australia

Netherlands

Germany

India

France

Canada

Italy

Spain

Awards

⭐ 6th most popular in South Africa in the Live Chats category.
⭐ 6th most popular in Indonesia in the Live Chats category.
⭐ 6th most popular in Switzerland in the Live Chats category.
⭐ 7th most popular in Malaysia in the Live Chats category.
⭐ 8th most popular in the Netherlands in the Live Chats category.

🔥 13rd most popular in Australia in the Live Chats category.
🔥 18th most popular in the Netherlands in the Live Chats category.
🔥 20th most popular in Spain in the Live Chats category.
⬆️ 21st most popular in the United States in the Live Chats category.
⬆️ 26th most popular in Germany in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Freshchat is more popular among sites focused on online shopping, business, and marketing and merchandising, while Sunshine Conversations is more commonly used on recreation and hobbies sites.

Online Shopping

Business

Marketing/Merchandising

Education/Reference

Internet Services

Fashion/Beauty

Software/Hardware

Health

Finance/Banking

Travel