🆚 Genesys Cloud CX vs. Tawk.to
Compare technologies based on real-world usage data *- 📈 Tawk.to is much more popular than Genesys Cloud CX.
- 🌎 Tawk.to is more popular in the United States, India, and the United Kingdom.
- 🌍 Genesys Cloud CX is more popular in Liechtenstein.
Tawk.toType
About
Genesys Cloud CX is a cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale.
It provides AI-driven predictive routing and engagement, digital messaging and social channels, low-code Architect flows and AI Studio builders for bots and automation, speech and text analytics with sentiment detection, open APIs, and integrations with third-party systems such as 
Microsoft Dynamics 365, SAP, 
Salesforce, Zendesk, and Salesloft, available through the AppFoundry marketplace.
Tawk.to is a free live chat software for websites.
It supports unlimited agents, unlimited chat history and websites, over 45 languages, real-time visitor monitoring, automated triggers, a built-in ticketing system, customizable widgets, and a 
JavaScript API for integrations.
Headquarters
Pricing
(voice)$900/user/year
(+ digital channels)$1,380/user/year
(+ workforce tools)$1,860/user/year
(+ more AI)$2,880/user/year
Categories
Popularity
Determined by the number of sites using each technology.
Market share
Popularity by country
Determined by the number of sites detected from each country.
Awards
- ⭐ 4th most popular in Sweden in the Conversion Optimization category.
- ⭐ 5th most popular in Sweden in the Customer Support category.
- ⭐ 5th most popular in the United Arab Emirates in the Conversion Optimization category.
- ⭐ 6th most popular in New Zealand in the Customer Support category.
- ⭐ 6th most popular in the United Arab Emirates in the Customer Support category.
- 🥇 Most popular in the United States in the Live Chats category.
- 🥇 Most popular in India in the Live Chats category.
- 🥇 Most popular in the United Kingdom in the Live Chats category.
- 🥇 Most popular in Vietnam in the Live Chats category.
- 🥇 Most popular in Turkey in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
Khoros
Boost.ai
Zendesk Chat
LiveChat
JivoChat
Tidio
Intercom* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.