🆚 HelpCrunch vs. Zammad
- 📈 HelpCrunch is twice as popular as Zammad.
- 🌎 HelpCrunch is more popular in Ukraine, the United States, and the United Kingdom.
- 🌍 Zammad is more popular in Germany, the Netherlands, and Switzerland.
Statistics based on 4M+ analyzed websites. About this data
HelpCrunch
ZammadType
Customer support technology
Customer support technology
About
HelpCrunch is a multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support.
Zammad is an open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.
It provides multi-channel support, advanced ticket management with automation, SLAs and escalation rules, a knowledge base and customer portal, full REST API, and LDAP and SSO integrations.
Headquarters
Wilmington, Delaware, United States
Berlin, Germany
Pricing
Free version ❌Free 14-day trial
Basic
(15 messenger channels) $15/user/month
(15 messenger channels) $15/user/month
Pro
(25 messenger channels, 15 chatbot flows) $25/user/month
(25 messenger channels, 15 chatbot flows) $25/user/month
Unlimited
(unlimited messenger channels and chatbots) $620/month
(unlimited messenger channels and chatbots) $620/month
Self-hosted
Free version ✔️ Zammad Community, open source
Business €2,999/year
Enterprise €5,999/year
Corporation €9,999/year
Hosted
Starter €7/agent/month
Professional €15/agent/month
Plus €24/agent/month
Categories
Popularity
Determined by the number of sites using each technology.
HelpCrunch customer support technology is 2.4 times more popular than Zammad.
Total websites
Market share
Customer Support
Live Chats
Popularity by country
Determined by the number of sites detected from each country.
HelpCrunch is more popular in Ukraine, the United States, and the United Kingdom, while Zammad is more popular in Germany, the Netherlands, and Switzerland.
Ukraine
Germany
United States
Netherlands
United Kingdom
Switzerland
France
Spain
Austria
Italy
Awards
- 🥇 Most popular in Ukraine in the Customer Support category.
- 🥈 Second most popular in Ukraine in the Live Chats category.
- ⭐ 8th most popular in Germany in the Customer Support category.
- 🔥 18th most popular in Germany in the Live Chats category.
Popularity by domain category
Determined by the number of sites in each category.
HelpCrunch is more popular among sites focused on Internet services, business, and marketing and merchandising, while Zammad is more commonly used on blogs and wiki, and software and hardware sites.
Internet Services
Business
Marketing/Merchandising
Online Shopping
Education/Reference
Health
Travel
Blogs/Wiki
Software/Hardware
Job Search
Top sites
Top-ranked sites that use these technologies.
Compare alternatives
Technologies with similar characteristics.
🗃️ About This Data
- We evaluate the popularity of technologies based on the number of websites where we detect their usage.
- Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
- This report is based on the analysis of 4,001,723 websites.
- Statistics were last calculated on .
- For more details, see our methodology and disclaimer.