🆚 Pipedrive vs. Zendesk

Compare technologies based on real-world usage data *

📈 Zendesk is much more popular than Pipedrive.
🌎 Zendesk is more popular in the United States, the United Kingdom, and Australia.
🌍 Pipedrive is more popular in Armenia.

Pipedrive

Zendesk

Type

Customer relationship management system

About

Pipedrive is a web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow.

It provides customizable pipeline stages, AI-based deal scoring and activity suggestions, sales automation, email synchronization, forecasting and reporting dashboards, and integrations with over 500 tools including Microsoft Teams, Slack, Google Meet, Zoom, and Mailchimp.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

New York, United States

San Francisco, California, United States

Website

pipedrive.com #2,237

zendesk.com #304

Pricing

Free version ❌Free 14-day trial

Essential$24/seat/month

Advanced$49/seat/month

Professional$69/seat/month

Power$79/seat/month

Enterprise$129/seat/month

Free version ❌Free 14-day trial

Customer ServiceSupport Team$228/agent/year
Suite Team$660/agent/year
Suite Professional$1,380/agent/year
Suite Enterprise$2,028/agent/year

Employee ServiceSuite Team$348/agent/year
Suite Growth$708/agent/year
Suite Professional$1,380/agent/year