🆚 Pure Chat vs. Smartsupp

Compare technologies based on real-world usage data *

Type

Live chat software solution
Live chat software solution

About

Pure Chat is a live chat platform designed to help businesses engage website visitors through a customizable chat widget.

It offers unlimited chats, widget customization, mobile apps for iOS and Android, full chat transcript history, visitor analytics, and integrations with Zapier, Google Analytics, and HubSpot CRM.

Smartsupp is a cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard.

It offers real-time live chat, AI-powered chatbots with templates and automated flows, visitor tracking and session recording, analytics on agent performance, customizable chat widgets, and integrations with email, Messenger, WhatsApp, and Google Analytics.

Headquarters

Scottsdale, Arizona, United States
Brno, Czech Republic

Website

Pricing

Free version ❌Free 30-day trial
Growth
(1 site, 4 users, 100 SMS)
$49/month
Pro
(Unlimited sites, 10 users, 1K SMS, no branding)
$99/month
Free version ✔️50 conversations per month, 14 days of conversation history
Standard
(+ chatbots, basic statistics)
$168+/year
Pro
(+ teams of agents, segmentation)
$288+/year
Ultimate
(+ API, mobile SDK)
$2,868+/year
Mira AI
Shopping assistant add-on
$16+/month

Categories

Live Chats › Rank #21
Live Chats › Rank #9

Popularity

Determined by the number of sites using each technology.

The Smartsupp live chat software solution is 3 times more popular than Pure Chat.
Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Smartsupp is more popular in the Czech Republic, Poland, and Italy, while Pure Chat is more popular in the United States, the United Kingdom, and Australia.
Czech Republic
United States
Poland
Italy
Slovakia
United Kingdom
Spain
France
Hungary
Germany

Awards

Popularity by domain category

Determined by the number of sites in each category.

Smartsupp is more popular among sites focused on online shopping, business, and marketing and merchandising, while Pure Chat is more commonly used on education and reference, real estate, and finance and banking sites.
Online Shopping
Business
Marketing/Merchandising
Internet Services
Education/Reference
Travel
Software/Hardware
Fashion/Beauty
Real Estate
Health

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#10,478
#38,160
View more ➝
Name
Rank
#4,178
#12,514
#14,201
#18,954
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.