🆚 Re:amaze vs. Zammad

Compare technologies based on real-world usage data *

📈 Re:amaze is much more popular than Zammad.
🌎 Re:amaze is more popular in the United States, the United Kingdom, and Australia.
🌍 Zammad is more popular in Germany, Switzerland, and Austria.

Re:amaze

Zammad

Type

Customer support technology

About

Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses.

Zammad is an open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution.

It provides multi-channel support, advanced ticket management with automation, SLAs and escalation rules, a knowledge base and customer portal, full REST API, and LDAP and SSO integrations.

Headquarters

Tempe, Arizona, United States

Berlin, Germany

Website

reamaze.com #258,069

zammad.com #236,111

Pricing

Free version ❌

Basic$29/user/month

Pro$49/user/month

Plus$69/user/month

Self-hostedFree version ✔️Zammad Community, open source
Business€2,999/year
Enterprise€5,999/year
Corporation€9,999/year

HostedStarter€7/agent/month
Professional€15/agent/month
Plus€24/agent/month

Popularity

Determined by the number of sites using each technology.

Re:amaze customer support technology is 12 times more popular than Zammad.

Total websites

Market share

Customer Support

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Re:amaze is more popular in the United States, the United Kingdom, and Australia, while Zammad is more popular in Germany, Switzerland, and Austria.

United States

United Kingdom

Germany

Australia

Canada

France

Netherlands

New Zealand

Chile

India