🆚 RingCentral vs. Salesforce Enhanced Chat

Compare technologies based on real-world usage data *

📈 Salesforce Enhanced Chat is much more popular than RingCentral.
🌎 Salesforce Enhanced Chat is more popular in the United States, the United Kingdom, and Australia.
🌍 RingCentral is more popular in Hungary, Cameroon, and Greece.

RingCentral

Salesforce Enhanced Chat

Type

Customer support technology

Live chat software solution

About

RingCentral is a business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions.

Salesforce Enhanced Chat is a modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels.

It offers customizable pre-chat forms and omni-channel routing flows for AI and human agents, persistent messaging that lets customers pause and resume chats without losing context, file attachments, rich messaging components, and Salesforce data integration for personalized support.

Headquarters

Belmont, California, United States

San Francisco, California, United States

Website

ringcentral.com #7,439

help.salesforce.com/s/articleView

Pricing

Free version ❌

Core$240/user/year

Advanced$300/user/year

Ultra$420/user/year

Free version ❌Free 30-day trial

Digital Engagement add-on$900+/user/year

Popularity

Determined by the number of sites using each technology.

The Salesforce Enhanced Chat software solution is 7 times more popular than RingCentral.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Salesforce Enhanced Chat is more popular in the United States, the United Kingdom, and Australia, while RingCentral is more popular in Hungary, Cameroon, and Greece.

United States

United Kingdom

Australia

Germany

France

Canada

Italy

Brazil

Spain

Netherlands

Awards

⭐ 8th most popular in the United Kingdom in the Instant Messaging category.
🔥 11st most popular in the United Kingdom in the Customer Support category.
🔥 14th most popular in the United States in the Instant Messaging category.
⬆️ 26th most popular in the United States in the Customer Support category.
⬆️ 30th most popular in the United Kingdom in the Live Chats category.

🔥 13rd most popular in Brazil in the Live Chats category.
🔥 19th most popular in Italy in the Live Chats category.
🔥 19th most popular in Spain in the Live Chats category.
🔥 20th most popular in the United States in the Live Chats category.
🔥 20th most popular in the United Kingdom in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Salesforce Enhanced Chat is more popular among sites focused on business, online shopping, and marketing and merchandising, while RingCentral is more commonly used on pharmacy sites.

Business

Online Shopping

Marketing/Merchandising

Fashion/Beauty

Education/Reference

Travel

Software/Hardware

Health

Finance/Banking

Internet Services