🆚 Tawk.to vs. Zendesk Chat

Compare technologies based on real-world usage data *

📈 Tawk.to is twice as popular as Zendesk Chat.
🌎 Tawk.to is more popular in the United States, the United Kingdom, and India.
🌍 Zendesk Chat is more popular in Australia, France, and Germany.

Tawk.to

Zendesk Chat

Type

Live chat software solution

About

Tawk.to is a free live chat software for websites.

It supports unlimited agents, unlimited chat history and websites, over 45 languages, real-time visitor monitoring, automated triggers, a built-in ticketing system, customizable widgets, and a JavaScript API for integrations.

Zendesk Chat is a live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time.

It supports customizable web and mobile chat widgets, offers proactive chat triggers to initiate conversations, omnichannel routing across messaging channels, and AI-driven responses, provides chat-to-ticket conversion so chats become support tickets, and supports more than 2,000 apps and integrations in the Zendesk Marketplace.

Headquarters

Las Vegas, Nevada, United States

San Francisco, California, United States

Website

tawk.to #1,210

zendesk.com #304

Pricing

Free ✔️

Tawk.to branding removal$29/month

Free version ❌Free 14-day trial

Support Team$228+/agent/year

Popularity

Determined by the number of sites using each technology.

The Tawk.to live chat software solution is 1.6 times more popular than Zendesk Chat.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Tawk.to is more popular in the United States, the United Kingdom, and India, while Zendesk Chat is more popular in Australia, France, and Germany.

United States

United Kingdom

India

Australia

Vietnam

Netherlands

Turkey

Italy

France

Brazil

Awards

🥇 Most popular in the United States in the Live Chats category.
🥇 Most popular in India in the Live Chats category.
🥇 Most popular in the United Kingdom in the Live Chats category.
🥇 Most popular in Vietnam in the Live Chats category.
🥇 Most popular in Turkey in the Live Chats category.

🥇 Most popular in Australia in the Live Chats category.
🥇 Most popular in Spain in the Live Chats category.
🥇 Most popular in Singapore in the Live Chats category.
🥇 Most popular in Denmark in the Live Chats category.
🥇 Most popular in Mexico in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Tawk.to is more popular among sites focused on business, Internet services, and education and reference, while Zendesk Chat is more commonly used on online shopping, marketing and merchandising, and fashion and beauty sites.

Online Shopping

Business

Marketing/Merchandising

Internet Services

Education/Reference

Travel

Fashion/Beauty

Software/Hardware

Health

Real Estate