🆚 TeamSupport vs. Twilio

Type

Customer support technology
Customer support technology

About

TeamSupport is an AI-powered customer support ticketing and chat software designed for B2B SaaS companies.

Twilio is a cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications.

It offers programmable APIs for SMS, MMS, WhatsApp, email, and voice calls, developer tools such as serverless functions and a drag-and-drop workflow builder, customer data capabilities through its Segment platform, and omnichannel engagement solutions including contact center software and campaign orchestration.

Headquarters

Dallas, Texas, United States
San Francisco, California, United States

Website

Pricing

Free version ❌
Chat Support$29/agent/month
Essential Support$35/agent/month
Professional Support$49/agent/month
Support Plans
Production$250+/month
Business$1,500+/month
Personalized$5,000+/month
Price per SMS (outbound/inbound)
USA$0.0083
Canada$0.0083
UK$0.0524/$0.0075
Germany$0.112/$0.0075
Conversations API
Usage$0.05+/active user/month
Media storage$0.25+/GB/m+
Voice API (outbound calls/inbound calls, per minute)
USA$0.014/$0.0085
Canada$0.014/$0.0085
UK$0.0158/$0.01
Germany$0.021/$0.01
Verify API$0.05/verification + channel fees
Lookup API
Free version ✔️Formatting and validation
Inbound caller identification$0.01/request
Identity match$0.01/request

Categories

Customer Support › Rank #46
Customer Support › Rank #15
Marketing Automation › Rank #38
Live Chats › Rank #38
Personalization › Rank #33

Popularity

Determined by the number of sites using each technology.

Twilio customer support technology is 19 times more popular than TeamSupport.
Total websites

Market share

Customer Support

Popularity by country

Determined by the number of sites detected from each country.

Twilio is more popular than TeamSupport in all countries.
United States
Germany
United Kingdom
Australia
Iran
France
Canada
Netherlands
Austria
Denmark

Awards

Popularity by domain category

Determined by the number of sites in each category.

Twilio is more popular among sites focused on business, marketing and merchandising, and finance and banking, while TeamSupport is more commonly used on software and hardware, and general news sites.
Business
Marketing/Merchandising
Finance/Banking
Online Shopping
Internet Services
Real Estate
Software/Hardware
Health
Education/Reference
Motor Vehicles

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#55,681
#90,479
View more ➝
Name
Rank
#3,418
#4,645
#5,965
View more ➝

See also

🗃️ About This Data