🆚 Toast vs. Zendesk

Compare technologies based on real-world usage data *

Type

E-commerce platform
Customer relationship management system

About

Toast is a cloud-based restaurant point-of-sale (POS) and customer relationship management system.

It offers built-in loyalty, gift card, and CRM tools, online ordering and delivery without third-party fees, payroll and team-management features, detailed reporting on sales, labor, and product mix, and support for offline mode and multiple locations.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

Boston, Massachusetts, United States
San Francisco, California, United States

Website

Pricing

Free version ✔️Starter Kit
Point of Sale$69+/month
POS + Toast Payroll bundle$69+/month + $9/employee/month
Free version ❌Free 14-day trial
Customer Service
Support Team$228/agent/year
Suite Team$660/agent/year
Suite Professional$1,380/agent/year
Suite Enterprise$2,028/agent/year
Employee Service
Suite Team$348/agent/year
Suite Growth$708/agent/year
Suite Professional$1,380/agent/year

Categories

E-Commerce › Rank #21
Restaurant Booking › Rank #1
Scheduling › Rank #5
CRM › Rank #7
CRM › Rank #1
Customer Support › Rank #1

Popularity

Determined by the number of sites using each technology.

The Zendesk CRM system is 11 times more popular than Toast.
Total websites

Market share

CRM

Popularity by country

Determined by the number of sites detected from each country.

Zendesk is more popular than Toast in all countries.
United States
United Kingdom
Australia
France
Netherlands
Germany
Brazil
Italy
Spain
Canada

Awards

Popularity by domain category

Determined by the number of sites in each category.

Zendesk is more popular among sites focused on online shopping, business, and marketing and merchandising, while Toast is more commonly used on restaurants and alcohol sites.
Online Shopping
Business
Marketing/Merchandising
Fashion/Beauty
Internet Services
Restaurants
Software/Hardware
Education/Reference
Travel
Health

Top sites

Top-ranked sites that use these technologies.

Name
Rank
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Rank
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See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.