⚡ CRM in Belgium

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Belgium is a Western European country with a population of over 12 million people.

According to our data, customer relationship management systems are used on 3.3% of websites from Belgium.

Statistics based on 27K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Belgium in 2026, based on market share.

The most popular is Zendesk with a share of 22.3%, followed by Odoo with 19.4% and Brevo with 16.4%.

Zendesk 22.3%
Odoo 19.4%
Brevo 16.4%
Zenchef 14.9%
ActiveCampaign 8.9%
HubSpot CRM 7.1%
Salesforce 6.8%
Microsoft Dynamics 365 2.3%
CiviCRM 1.2%
Zoho CRM 1%
Vcita 0.9%
Freshsales 0.8%
Pipedrive 0.4%
Pega 0.4%
GA Connector 0.3%

🚀 Highlights

Here is a list of the top systems that are more popular in Belgium than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Odoo ^(-6)
4. Zenchef ^(-12)
8. Microsoft Dynamics 365 ^(-1)
9. CiviCRM ^(-16)
11. Vcita ^(-2)
12. Freshsales ^(-7)
13. Pipedrive ^(-2)
14. Pega ^(-8)
15. GA Connector ^(-11)
16. Salesflare ^(-41)

✨ Best CRM Systems

Below is a more detailed list of 21 CRM systems used on sites from Belgium, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	22.3%
2	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	19.4%
3	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	16.4%
4	Zenchef Paris, France A restaurant management software platform that lets restaurants handle online reservations, table management, payments, and loyalty from a centralized system. €109+/month	14.9%
5	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	8.9%
6	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	7.1%
7	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	6.8%
8	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft. $65+/user/month	2.3%
9	CiviCRM San Francisco, California, United States A web-based constituent relationship management system built by and for nonprofit organizations and NGO's. FreeOpen source	1.2%
10	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	1%
11	Vcita Bellevue, Washington, United States A full-featured suite of cloud solutions for small and medium businesses that includes CRM, scheduling, invoicing and payments. $35+/month	0.9%
12	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	0.8%
13	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	0.4%
14	Pega Waltham, Massachusetts, United States A cloud-based business process management and customer relationship management platform that helps organizations automate business processes and improve customer engagement. $100+/user/month	0.4%
15	GA Connector Warsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others. $125+/month	0.3%
16	Salesflare Antwerpen, Belgium A simple yet powerful CRM for small and medium sized businesses selling B2B. $35+/user/month	0.3%
17	User.com Hem, France A business intelligence and marketing automation platform that includes omnichannel CRM, conversational support, and email marketing tools. $$$	0.2%
18	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.2%
19	HighLevel Dallas, Texas, United States An all-in-one marketing and sales platform built for agencies, marketers, and service businesses to capture leads, automate campaigns, manage pipelines, and communicate with clients from a single dashboard. $97+/month	0.1%
20	Agile CRM Dallas, Texas, United States Customer relationship management software with marketing automation, sales pipeline, and customer service capabilities. Free$14.99+/user/month	0.1%
21	Leadhub Prague, Czech Republic A Czech CRM and marketing automation platform designed for e-commerce businesses, enabling them to collect subscriber contacts, engage audiences, and improve website conversion rates. Free259 CZK+/month	0.1%

👉 See Also

🌎 CRM in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 27,471 websites from Belgium.
We currently track the presence of 63 CRM systems across the web.
Of these, 21 were detected on websites from Belgium.
Statistics were last calculated on May 5, 2026.
For more details, see our methodology and disclaimer.