⚡ CRM in China

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

China is an East Asian country with a population of around 1.4 billion people.

According to our data, customer relationship management systems are used on 0.4% of websites from China.

⭐ Most Popular in 2026

The following chart shows the top CRM systems in China in 2026, based on market share.

The most popular is 7moor with an impressive share of 33.9%, followed by Zendesk with 32.5% and Salesforce with 11.6%.

7moor 33.9%
Zendesk 32.5%
Salesforce 11.6%
HubSpot CRM 6.8%
Brevo 4.8%
Odoo 3.4%
ActiveCampaign 2.4%
Microsoft Dynamics 365 1.7%
Freshsales 1.4%
Zoho CRM 1%
Pega 0.3%
Bitrix24 0.3%
Ellucian CRM Recruit 0.3%
HighLevel 0.3%
Gist 0.3%

🚀 Highlights

Here is a list of the top systems that are more popular in China than worldwide.
Differences between global and country rankings are shown in parentheses.

1. 7moor ^(-43)
3. Salesforce ^(-2)
6. Odoo ^(-2)
8. Microsoft Dynamics 365 ^(-1)
9. Freshsales ^(-11)
11. Pega ^(-11)
13. Ellucian CRM Recruit ^(-32)
15. Gist ^(-19)
16. Daktela ^(-15)

✨ Best CRM Systems

Below is a more detailed list of 16 CRM systems used on sites from China, ranked by their market share.

Rank	Name	Market share
1	7moor Beijing, China A Chinese customer service platform that allows enterprises to provide multi-channel support through phone, web chat, WeChat, Weibo, and email. $39.99+/month	33.9%
2	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	32.5%
3	Salesforce San Francisco, California, United States A cloud-based enterprise CRM that provides a comprehensive set of tools for managing customer relationships. $25+/user/month	11.6%
4	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/month	6.8%
5	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	4.8%
6	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source	3.4%
7	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	2.4%
8	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP business applications offered by Microsoft. $65+/user/month	1.7%
9	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	1.4%
10	Zoho CRM Chennai, India A cloud-based contact management CRM for managing data, sales, marketing, and customer support operations. $20+/user/month	1%
11	Pega Waltham, Massachusetts, United States A cloud-based business process management and customer relationship management platform that helps organizations automate business processes and improve customer engagement. $100+/user/month	0.3%
12	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	0.3%
13	Ellucian CRM Recruit Reston, Virginia, United States A recruitment and admissions software platform designed for higher education institutions to attract, engage, and enroll prospective students. $37,000+/year	0.3%
14	HighLevel Dallas, Texas, United States An all-in-one marketing and sales platform built for agencies, marketers, and service businesses to capture leads, automate campaigns, manage pipelines, and communicate with clients from a single dashboard. $97+/month	0.3%
15	Gist Newark, Delaware, United States A complete CRM platform with live chat, email marketing automation, event tracking, knowledge base, and help desk. Free$29+/month	0.3%
16	Daktela Prague, Czech Republic A cloud-based CCaaS platform for omnichannel contact centers, featuring AI chatbots and voicebots, intelligent call routing, and a CRM module. €30+/user/month	0.3%

👉 See Also

🌎 CRM in other countries

Data is based on the analysis of 82,711 websites from China.
Statistics were last calculated on March 20, 2026.
For details, see our methodology and disclaimer.