⚡ CRM in Romania

Customer Relationship Management (CRM) systems are centralized platforms for managing company interactions with current and potential customers.

Romania is a Southeastern European country with a population of around 19 million people.

According to our data, customer relationship management systems are used on 2.9% of websites from Romania.

Statistics based on 18K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top CRM systems in Romania in 2026, based on market share.

The most popular is Zendesk with an impressive share of 33.8%, followed by HubSpot CRM with 30% and Brevo with 19.7%.

Zendesk 33.8%
HubSpot CRM 30%
Brevo 19.7%
ActiveCampaign 5.3%
Salesforce 4.4%
Edrone 3.4%
Daktela 3.1%
Odoo 2.3%
Leadhub 1%
Zoho CRM 1%
Bitrix24 0.6%
Pipedrive 0.6%
User.com 0.4%
Keap 0.4%
Microsoft Dynamics 365 0.4%

🚀 Highlights

Here is a list of the top systems that are more popular in Romania than worldwide.
Differences between global and country rankings are shown in parentheses.

1. Zendesk ^(-1)
6. Edrone ^(-13)
7. Daktela ^(-24)
9. Leadhub ^(-13)
12. Pipedrive ^(-3)
13. User.com ^(-26)
14. Keap ^(-3)
16. GA Connector ^(-9)
18. amoCRM ^(-5)
19. Agile CRM ^(-22)

✨ Best CRM Systems

Below is a more detailed list of the top 25 of the 25 CRM systems used on sites from Romania, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	33.8%
2	HubSpot CRM Cambridge, Massachusetts, United States An all-in-one relationship management platform that integrates marketing, sales, service, and operations tools around a central contact database. Free$45+/seat/month	30%
3	Brevo Paris, France A cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface. Free$9+/month	19.7%
4	ActiveCampaign Chicago, Illinois, United States An email and marketing automation platform that includes a CRM built for small and mid-sized businesses. $15+/month	5.3%
5	Salesforce San Francisco, California, United States A cloud-based enterprise CRM platform that helps organizations manage sales, customer service, marketing, and customer relationships. $25+/user/month	4.4%
6	Edrone Krakow, Poland A CRM and marketing automation platform designed for e-commerce businesses, combining customer data management, customer engagement, and behavioral marketing tools. $$$	3.4%
7	Daktela Prague, Czech Republic A cloud-based omnichannel CCaaS platform that combines AI chatbots, voicebots, intelligent call routing, and an integrated CRM module. €30+/user/month	3.1%
8	Odoo Grand Rosière, Belgium An open-source, web-based ERP system that provides integrated business applications including CRM, e-commerce, accounting, inventory, point of sale, and project management. FreeOpen source€14.80+/user/month	2.3%
9	Leadhub Prague, Czech Republic A Czech CRM and marketing automation platform designed for e-commerce businesses, enabling them to collect subscriber contacts, engage audiences, and improve website conversion rates. Free259 CZK+/month	1%
10	Zoho CRM Chennai, India A cloud-based customer relationship management platform for managing contacts, sales pipelines, marketing campaigns, customer support, and business workflows. $20+/user/month	1%
11	Bitrix24 Kaliningrad, Russia A Russian multi-component collaboration, automation, sales and marketing software platform. Free$61+/month	0.6%
12	Pipedrive New York, United States A web-based customer relationship management platform that helps sales teams track leads, manage deals, and monitor sales pipelines through a visual workflow. $24+/seat/month	0.6%
13	User.com Hem, France A business intelligence and marketing automation platform that includes omnichannel CRM, conversational support, and email marketing tools. $$$	0.4%
14	Keap Dallas, Texas, United States A fully integrated business automation solution that combines CRM, email marketing, sales automation, appointment scheduling, and invoicing for small and mid-sized businesses. $299+/month	0.4%
15	Microsoft Dynamics 365 Redmond, Washington, United States A cloud-based suite of CRM and ERP applications that unifies customer relationship management and enterprise resource planning processes on a single platform. $65+/user/month	0.4%
16	GA Connector Warsaw, Poland A platform that enables the exchange of data between Google Analytics and CRM systems, with integrations for Salesforce, Microsoft Dynamics, Zoho CRM, Pipedrive, and others. $125+/month	0.4%
17	HighLevel Dallas, Texas, United States An all-in-one marketing and sales platform built for agencies, marketers, and service businesses to capture leads, automate campaigns, manage pipelines, and communicate with clients from a single dashboard. $97+/month	0.4%
18	amoCRM Moscow, Russia A Russian cloud-based CRM platform that enables businesses to manage leads, track deals, and communicate with customers across messaging and social channels. 8,999 RUB+/year	0.4%
19	Agile CRM Dallas, Texas, United States Customer relationship management software with marketing automation, sales pipeline, and customer service capabilities. Free$14.99+/user/month	0.2%
20	Kommo San Francisco, California, United States The global brand of amoCRM, a platform for managing sales conversations and customer relationships through messaging and other digital channels. $20.84+/user/month	0.2%
21	Freshsales San Mateo, California, United States A cloud-based customer relationship management solution that helps sales teams manage leads, contacts, and deals while automating engagement across email, phone, chat, and SMS with built-in AI assistance. Free$11+/user/month	0.2%
22	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.2%
23	Vcita Bellevue, Washington, United States A cloud-based business management platform for small and medium-sized businesses that combines CRM, online scheduling, invoicing, payments, and client communication tools. $35+/month	0.2%
24	CiviCRM San Francisco, California, United States An open-source web-based constituent relationship management system developed specifically for nonprofit organizations and NGOs. FreeOpen source	0.2%
25	Spotler The Hague, Netherlands A modular customer engagement platform that provides marketing automation, email marketing, and multichannel campaign management. €350+/month	0.2%

👉 See Also

🌎 CRM in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 18,357 websites from Romania.
We currently track the presence of 64 CRM systems across the web.
Of these, 25 were detected on websites from Romania.
Statistics were last calculated on September 18, 2026.
For more details, see our methodology and disclaimer.