Customer Support Technologies Ranked #26–#48 by Market Share (2026)

📈 Customer Support Technologies Ranked #26–#48

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

These tools often include features such as ticket tracking, self-service portals, automated responses, and reporting.

Statistics based on 3.3M+ analyzed websites. About this data

The following list shows the customer support technologies ranked from 26th to 48th out of 48 tracked.

Rank	Name	Market share
26	Gladly San Francisco, California, United States A customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view. $180+/user/month	0.3%
27	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.3%
28	Freshservice San Mateo, California, United States A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system. $19+/agent/month	0.2%
29	HappyFox Irvine, California, United States A web-based, AI-driven, multi-channel help desk software that can handle requests via email, phone, and live chat. $29+/agent/month	0.2%
30	Dynamics 365 Customer Service Redmond, Washington, United States A platform for support agents, featuring advanced case routing, intelligent knowledge management, AI-powered automation, and integrations with Copilot and Microsoft Teams. $50+/user/month	0.2%
-	Zammad Berlin, Germany An open-source ticketing and helpdesk platform that consolidates customer support requests from multiple channels into a unified workflow for tracking and resolution. FreeOpen source€2,999+/year	0.2%
32	7moor Beijing, China A Chinese customer service platform that allows enterprises to provide multi-channel support through phone, web chat, WeChat, Weibo, and email. $39.99+/month	0.2%
33	Jira Service Management Sydney, Australia A service management solution developed by Atlassian for IT and service teams.	0.2%
34	Sprinklr Service New York, United States A customer service solution that unifies voice, digital and social channels. $249/seat/month	0.1%
35	Acquire San Francisco, California, United States A conversational customer support platform that helps businesses bring all of their digital interaction channels into one single dashboard. $$$	0.1%
36	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	0.1%
37	TeamDynamix Columbus, Ohio, United States A SaaS cloud platform that provides service and project management, integration and workflow, and conversational AI solutions. $$$	0.1%
-	Featurebase Tallinn, Estonia A support and product management suite that combines AI-assisted customer support, user feedback collection, public roadmaps, and product update announcements in a single platform. Free$37+/seat/month	0.1%
39	TOPdesk Delft, Netherlands A Dutch enterprise service management solution with a focus on IT Service Management. $76+/agent/month	0.1%
40	Kayako Austin, Texas, United States A unified customer support solution that can be used as a standalone AI helpdesk or as an AI layer on top of your existing platform. $39+/agent/month	0.09%
41	Khoros Austin, Texas, United States An all-in-one digital contact center platform designed for enterprise-scale customer engagement. $$$	0.09%
42	Spiceworks Cloud Help Desk Austin, Texas, United States A help desk with basic functionality available for free (ad-supported). Free$5/seat/month	0.08%
43	osTicket Alexandria, Louisiana, United States An open-source web-based support ticket system that helps organizations collect, manage and respond to customer inquiries created via email, phone and web forms. FreeOpen source$12+/agent/month	0.08%
-	GLPI Paris, France An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system. FreeOpen source€100+/month	0.06%
45	Customerly Dublin, Ireland An AI-first customer service platform offering chatbots, help desk tools, and task-completing AI agents. $19+/seat/month	0.05%
46	TeamSupport Dallas, Texas, United States An AI-powered customer support ticketing and chat software designed for B2B SaaS companies. $29+/agent/month	0.04%
47	HelpDesk Wrocław, Poland A centralized cloud ticketing system that allows businesses to manage customer communications in one place. $34+/agent/month	0.03%
48	Upvoty Eindhoven, Netherlands A user feedback management platform that focuses on proactive feedback through feedback boards. $15+/month	0.02%

👉 See Also

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 3,361,290 websites.
We currently track the presence of 48 customer support technologies across the web.
Statistics were last calculated on April 5, 2026.
For more details, see our methodology and disclaimer.