⚡ Customer Support in Indonesia

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Indonesia is a Southeast Asian country with a population of over 279 million people.

According to our research, customer support technologies are used on 6.4% of websites from Indonesia.

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Indonesia in 2026, based on market share.

The most popular is LiveChat, which dominates the market with an overwhelming 87.8% share.
It is followed by Zendesk with 6.1% and Crisp with 1.9%.

LiveChat 87.8%
Zendesk 6.1%
Crisp 1.9%
Tidio 1.5%
Freshdesk 1.2%
Intercom 1%
Chatwoot 0.7%
Ada 0.1%
UserVoice 0.1%
Gorgias 0.1%
Kustomer 0.1%
Sprinklr Service 0.05%
Freshservice 0.05%
Re:amaze 0.05%
GLPI 0.05%

🚀 Highlights

Here is a list of the top technologies that are more popular in Indonesia than worldwide.
Differences between global and country rankings are shown in parentheses.

1. LiveChat ^(-1)
3. Crisp ^(-3)
5. Freshdesk ^(-2)
8. Ada ^(-14)
11. Kustomer ^(-3)
12. Sprinklr Service ^(-21)
13. Freshservice ^(-14)
16. Customerly ^(-28)

✨ Best Customer Support Technologies

Below is a more detailed list of 16 customer support technologies used on sites from Indonesia, ranked by their market share.

Rank	Name	Market share
1	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	87.8%
2	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	6.1%
3	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	1.9%
4	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	1.5%
5	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	1.2%
6	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	1%
-	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.7%
8	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.1%
-	UserVoice Raleigh, North Carolina, United States A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues. $16,000+/year	0.1%
10	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	0.1%
11	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger. $89+/user/month	0.1%
12	Sprinklr Service New York, United States A customer service solution that unifies voice, digital and social channels. $249/seat/month	0.05%
13	Freshservice San Mateo, California, United States A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system. $19+/agent/month	0.05%
14	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	0.05%
-	GLPI Paris, France An open-source IT service management and helpdesk software used to handle support requests and manage IT assets in one system. FreeOpen source€100+/month	0.05%
16	Customerly Dublin, Ireland An AI-first customer service platform offering chatbots, help desk tools, and task-completing AI agents. $19+/seat/month	0.05%

👉 See Also

🌎 Customer Support in other countries

Data is based on the analysis of 33,049 websites from Indonesia.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.