⚡ Customer Support in Korea

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Korea is an East Asian country with a population of around 52 million people.

According to our research, customer support technologies are used on 0.4% of websites from Korea.

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Korea in 2026, based on market share.

The most popular is Zendesk with an impressive share of 50%, followed by LiveChat with 12.3% and Intercom with 10.5%.

Zendesk 50%
LiveChat 12.3%
Intercom 10.5%
Tidio 7.9%
Gorgias 6.1%
Freshdesk 1.8%
Help Scout 1.8%
Kustomer 1.8%
Meiqia 1.8%
Re:amaze 1.8%
UserVoice 0.9%
Twilio 0.9%
Crisp 0.9%
Genesys Cloud CX 0.9%
Other 0.6%

🚀 Highlights

Here is a list of the top technologies that are more popular in Korea than worldwide.
Differences between global and country rankings are shown in parentheses.

3. Intercom ^(-1)
6. Freshdesk ^(-1)
7. Help Scout ^(-1)
8. Kustomer ^(-6)
10. Re:amaze ^(-1)
15. RingCentral ^(-11)
16. Acquire ^(-18)

✨ Best Customer Support Technologies

Below is a more detailed list of 16 customer support technologies used on sites from Korea, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	50%
2	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	12.3%
3	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	10.5%
4	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	7.9%
5	Gorgias San Francisco, California, United States A customer service tool for e-commerce that integrates order and ticket management and automation in a single platform. $10+/month	6.1%
6	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	1.8%
7	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	1.8%
8	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Facebook Messenger. $89+/user/month	1.8%
9	Meiqia Beijing, China A Chinese AI-powered customer service platform with live chat, AI chatbots, and voice AI agents. Free1,888 RMB+/seat/year	1.8%
10	Re:amaze Tempe, Arizona, United States An integrated customer service, live chat, and helpdesk platform for online businesses. $29+/user/month	1.8%
-	UserVoice Raleigh, North Carolina, United States A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues. $16,000+/year	0.9%
-	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	0.9%
13	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	0.9%
14	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.9%
15	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.9%
16	Acquire San Francisco, California, United States A conversational customer support platform that helps businesses bring all of their digital interaction channels into one single dashboard. $$$	0.9%

👉 See Also

🌎 Customer Support in other countries

Data is based on the analysis of 25,802 websites from Korea.
Statistics were last calculated on March 21, 2026.
For details, see our methodology and disclaimer.