⚡ Customer Support in Hong Kong

Customer support software covers a wide range of tools, such as help desks, ticketing systems, knowledge bases, customer service platforms, and IT service management (ITSM) solutions, all designed to help companies handle and respond to customer questions or issues.

Hong Kong is an East Asian special administrative region of China with a population of around 7.5 million people.

According to our research, customer support technologies are used on 1.8% of websites from Hong Kong.

Statistics based on 18K+ analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top customer support technologies in Hong Kong in 2026, based on market share.

The most popular is Zendesk with a share of 24.8%, followed by Meiqia with 17.1% and Tidio with 14.5%.

Zendesk 24.8%
Meiqia 17.1%
Tidio 14.5%
LiveChat 11.2%
Gorgias 7.1%
Intercom 6.2%
Crisp 6.2%
Freshdesk 3.2%
Re:amaze 2.4%
Help Scout 2.1%
7moor 1.8%
Chatwoot 1.8%
Kustomer 0.9%
Ada 0.9%
Zoho Desk 0.6%

🚀 Highlights

Here is a list of the top technologies that are more popular in Hong Kong than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Meiqia ^(-12)
9. Re:amaze ^(-1)
11. 7moor ^(-19)
13. Kustomer ^(-3)
14. Ada ^(-6)
15. Zoho Desk ^(-6)
16. Acquire ^(-6)
19. Dynamics 365 Customer Service ^(-6)
20. Kayako ^(-13)
21. Freshservice ^(-6)

✨ Best Customer Support Technologies

Below is a more detailed list of 22 customer support technologies used on sites from Hong Kong, ranked by their market share.

Rank	Name	Market share
1	Zendesk San Francisco, California, United States A customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting. $19+/agent/month	24.8%
2	Meiqia Beijing, China A Chinese customer service platform that uses artificial intelligence to provide live chat, chatbots, and voice agents for managing customer interactions. Free1,888 CNY+/seat/year	17.1%
3	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	14.5%
4	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	11.2%
5	Gorgias San Francisco, California, United States A customer service platform for e-commerce businesses that combines support ticketing, order management, and automation tools in a unified workspace. $10+/month	7.1%
6	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	6.2%
7	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	6.2%
8	Freshdesk San Mateo, California, United States A cloud-based helpdesk ticketing system that centralizes customer support requests from multiple channels into a single workspace for support teams. Free$23+/agent/month	3.2%
9	Re:amaze Tempe, Arizona, United States A multi-brand customer service, live chat, and helpdesk platform that consolidates conversations from email, social media, SMS, and web chat. $29+/user/month	2.4%
10	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	2.1%
11	7moor Beijing, China A Chinese cloud-based call center and customer service platform that allows enterprises to provide multi-channel support through phone, web chat, WeChat, Weibo, and email. $35+/month	1.8%
12	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	1.8%
13	Kustomer Short Hills, New Jersey, United States An AI-powered conversational CRM that helps businesses manage customer interactions across multiple messaging platforms, including SMS, WhatsApp, and Messenger. $89+/user/month	0.9%
14	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.9%
15	Zoho Desk Chennai, India A help desk software used by businesses to address customer queries and feedbacks over a variety of channels. Free$9+/user/month	0.6%
16	Acquire San Francisco, California, United States A conversational customer support platform that helps businesses bring all of their digital interaction channels into one single dashboard. $$$	0.3%
17	UserVoice Raleigh, North Carolina, United States A platform for product feedback that helps companies collect, organize, and act on user suggestions, ideas, and issues. $16,000+/year	0.3%
18	Elevio Melbourne, Victoria, Australia A SaaS customer education platform that enables teams to create and deliver contextual product knowledge to customers, support agents, and internal teams. $125+/month	0.3%
19	Dynamics 365 Customer Service Redmond, Washington, United States A customer support and case management platform within the Dynamics 365 business application suite for managing omnichannel service operations and customer interactions. $50+/user/month	0.3%
20	Kayako Austin, Texas, United States A unified customer support solution that can be used as a standalone AI helpdesk or as an AI layer on top of your existing platform. $39+/agent/month	0.3%
21	Freshservice San Mateo, California, United States A cloud-based IT service management and enterprise service management platform that helps organizations handle IT and employee service requests, assets, operations, and cross-department workflows in a unified system. $19+/agent/month	0.3%
22	Gladly San Francisco, California, United States A customer service platform for B2C companies that unifies customer conversations, profile data, and service workflows across channels into a single view. $180+/user/month	0.3%

👉 See Also

🌎 Customer Support in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 18,462 websites from Hong Kong.
We currently track the presence of 40 customer support technologies across the web.
Of these, 22 were detected on websites from Hong Kong.
Statistics were last calculated on November 3, 2026.
For more details, see our methodology and disclaimer.