Live Chat Software Ranked #51–#64 in China by Market Share (2026)

📈 Live Chat Software Ranked #51–#64 in China

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

China is an East Asian country with a population of around 1.4 billion people.

Statistics based on 64K+ analyzed websites. About this data

The following list shows the live chat software ranked from 51st to 64th out of 64 used on websites in China.

Rank	Name	Market share
51	Brevo Conversations Paris, France Brevo Conversations Platform includes live chat, chatbot, WhatsApp integration and AI capabilities. Free$15/user/month	0.05%
52	Instabot New York, United States A conversational AI platform that allows users to build chatbots capable of understanding audience needs, curating information, answering questions, capturing leads, and booking meetings instantly. $70+/month	0.05%
53	Ada Toronto, Ontario, Canada An AI-first customer service platform that delivers AI agents that are easy to deploy, measure, coach, and continuously improve. $$$	0.05%
54	Microsoft Copilot Studio Redmond, Washington, United States A low-code platform for building, customizing, and managing generative AI assistants called copilots. $30+/user/month	0.05%
55	SnapEngage Dallas, Texas, United States A live chat solution built for sales and support.	0.05%
56	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	0.05%
57	Gist Newark, Delaware, United States A complete CRM platform with live chat, email marketing automation, event tracking, knowledge base, and help desk. Free$29+/month	0.05%
58	Collect.chat Newark, Delaware, United States An interactive chatbot platform that allows website owners to create automated conversational forms without coding. Free$24+/month	0.05%
59	Genesys Cloud CX Menlo Park, California, United States A cloud-native suite of enterprise communications, collaboration, and contact center software designed to manage omnichannel customer interactions and internal team communication at scale. $75+/user/month	0.05%
60	Rocket.Chat Wilmington, Delaware, United States An open-source communication platform designed for organizations with high security, privacy, and data sovereignty requirements that supports real-time chat, voice, and video across web, desktop, and mobile clients. FreeOpen source$$$	0.05%
61	Customers.ai Boston, Massachusetts, United States A B2C visitor identification and sales outreach automation platform that identifies anonymous website visitors and routes their contact data into email, advertising, and CRM systems. $600+/month	0.05%
62	OpenWidget Wrocław, Poland Allows users to embed Google Reviews, WhatsApp chat, Messenger chat, visitor counter, contact form and other widgets that can help improve customer engagement. Free	0.05%
63	RingCentral Belmont, California, United States A business communications platform that includes contact center and AI-powered phone, video, event management, and automation solutions. $20+/user/month	0.05%
64	Giosg Helsinki, Finland A sales acceleration platform that combines live chat, chatbots, AI and interactive content to maximize online sales by improving the online experience. $$$	0.05%

👉 See Also

🌎 Live Chats in other countries
- Japan
- Korea
- Taiwan

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 64,974 websites from China.
We currently track the presence of 114 live chat software solutions across the web.
Of these, 64 were detected on websites from China.
Statistics were last calculated on September 18, 2026.
For more details, see our methodology and disclaimer.