⚡ Live Chat Software in Russia

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Russia is a Eurasian country with a population of around 144 million people.

According to our data, live chat software is used on 6.7% of websites from Russia.

⭐ Most Popular in 2026

The following chart shows the top live chat software in Russia in 2026, based on market share.

The most popular is JivoChat, which dominates the market with an overwhelming 58.1% share.
It is followed by Callibri with 13.2% and EnvyBox with 9.7%.

JivoChat 58.1%
Callibri 13.2%
EnvyBox 9.7%
CoMagic 7.4%
Talk-me 4.7%
Chatra 2.1%
Venyoo 2.1%
Cleversite 1.4%
Chat2Desk 1.4%
Chaty 1.2%
Tawk.to 1.2%
GetButton 0.8%
Intercom 0.6%
Zendesk Chat 0.5%
LiveChat 0.3%

🚀 Highlights

Here is a list of the top software that is more popular in Russia than worldwide.
Differences between global and country rankings are shown in parentheses.

1. JivoChat ^(-3)
2. Callibri ^(-29)
4. CoMagic ^(-37)
6. Chatra ^(-22)
9. Chat2Desk ^(-71)
21. My Live Chat ^(-6)
22. HelpCrunch ^(-23)
23. Provide Support ^(-10)

✨ Best Live Chat Software

Below is a more detailed list of the top 25 of the 44 live chat software solutions used on sites from Russia, ranked by their market share.

Rank	Name	Market share
1	JivoChat Vitória, Espírito Santo, Brazil A freemium live chat platform for websites that unifies chat, social messengers, email, and phone communication channels. Free$28+/month	58.1%
2	Callibri Yekaterinburg, Russia A Russian lead management platform unifying marketing analytics (call/email tracking, end-to-end analytics), multichannel communications (chat, callback, social/messenger), and lead automation.	13.2%
-	EnvyBox Penza, Russia A suite of marketing and conversion-focused widgets for websites designed to capture leads, engage visitors, and support online sales. 840 RUB+/month	9.7%
4	CoMagic Moscow, Russia An omnichannel communication platform with capabilities for analyzing website visitors and the effectiveness of advertising campaigns.	7.4%
-	Talk-me Kaliningrad, Russia A Russian online assistant service that provides an embeddable live chat and chatbot widget for websites to help businesses communicate with visitors and manage inquiries. 53 RUB+/month	4.7%
6	Chatra Paris, France A cloud-based live chat platform designed for small businesses and e-commerce retailers. Free€25+/agent/month	2.1%
-	Venyoo Tatarstan, Russia A Russian live chat and lead engagement service designed for real-time communication between businesses and website visitors. 53 RUB+/month	2.1%
-	Cleversite Tula, Russia A Russian website chat service that enables businesses to communicate with visitors through real-time online chat and callback tools. Free825 RUB+/operator/month	1.4%
9	Chat2Desk Saint Petersburg, Russia A chat center for websites with integrations with WhatsApp, Instagram, Telegram, Facebook and desktop, iOS and Android software for operators. Free$10+/month	1.4%
10	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	1.2%
11	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free	1.2%
12	GetButton Helsinki, Finland The chat button by GetButton takes website visitors directly to the messaging app such as WhatsApp or Facebook Messenger and allows them to initiate a conversation. $4.99+/month	0.8%
13	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	0.6%
14	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	0.5%
15	LiveChat Wrocław, Poland A cloud-based customer service platform that combines live chat, ticketing, AI chatbots, and web analytics. $19+/user/month	0.3%
16	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	0.3%
-	Chatwoot San Francisco, California, United States An open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations. FreeOpen source$19+/agent/month	0.2%
18	Smartsupp Brno, Czech Republic A cloud-based customer service platform that provides live chat, chatbot automation, and multichannel messaging to help businesses communicate with website visitors and manage support from one dashboard. Free$14+/month	0.2%
19	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	0.1%
20	Olark San Jose, California, United States A chat application for websites that provides analytics tools and AI chatbots. $29+/month	0.1%
21	My Live Chat North York, Ontario, Canada A cloud-based live chat solution that enables website owners to communicate with visitors in real time and monitor incoming traffic. Free$15+/month	0.1%
22	HelpCrunch Wilmington, Delaware, United States A multi-channel customer service platform for managing live chat, chatbot, email and knowledgebase support. $15+/user/month	0.1%
23	Provide Support New York, United States A live chat solution for websites with cross-platform agent apps available for various mobile and desktop systems. $24+/month	0.07%
24	Pure Chat Scottsdale, Arizona, United States A live chat platform designed to help businesses engage website visitors through a customizable chat widget. $49+/month	0.07%
25	Salesforce Chat San Francisco, California, United States A live chat solution from Salesforce that is currently in maintenance-only mode and is scheduled to be retired in February 2026. Legacy	0.07%

👉 See Also

✨ Related Technologies
- Messenger, WhatsApp
🌎 Live Chats in other countries

Data is based on the analysis of 90,434 websites from Russia.
Statistics were last calculated on March 20, 2026.
For details, see our methodology and disclaimer.