⚡ Live Chat Software in Tanzania

Live chat software allows businesses to communicate with website visitors and customers in real time through text-based messaging.

Tanzania is an East African country with a population of over 67 million people.

According to our data, live chat software is used on 5.5% of websites from Tanzania.

Statistics based on 932 analyzed websites. About this data

⭐ Most Popular in 2026

The following chart shows the top live chat software in Tanzania in 2026, based on market share.

The most popular is Tawk.to, which dominates the market with an overwhelming 54.9% share.
It is followed by Crisp with 7.8% and Tidio with 7.8%.

Tawk.to 54.9%
Crisp 7.8%
Tidio 7.8%
Chaty 5.9%
Salesforce Enhanced Chat 5.9%
GetButton 5.9%
Salesforce Chat 3.9%
Twilio 3.9%
Freshchat 3.9%
Intercom 3.9%
Zoho SalesIQ 3.9%
Infobip 2%
Chatway 2%
Help Scout 2%
Voiceflow 2%

🚀 Highlights

Here is a list of the top solutions that is more popular in Tanzania than worldwide.
Differences between global and country rankings are shown in parentheses.

2. Crisp ^(-8)
3. Tidio ^(-1)
4. Chaty ^(-5)
5. Salesforce Enhanced Chat ^(-16)
6. GetButton ^(-10)
7. Salesforce Chat ^(-8)
8. Twilio ^(-31)
9. Freshchat ^(-9)
11. Zoho SalesIQ ^(-1)
12. Infobip ^(-83)

✨ Best Live Chat Software

Below is a more detailed list of 18 live chat software solutions used on sites from Tanzania, ranked by their market share.

Rank	Name	Market share
1	Tawk.to Las Vegas, Nevada, United States A free live chat software for websites. Free$$$	54.9%
2	Crisp Nantes, France A French all-in-one business messaging platform that consolidates live chat, email, social and app messaging, a shared inbox, chatbot builder, and a knowledge base. Free€45+/month	7.8%
3	Tidio San Francisco, California, United States A customer service platform that provides live chat, chatbots and a helpdesk system. Free$29+/month	7.8%
4	Chaty Tel Aviv, Israel A website communication widget that lets site owners add chat buttons so visitors can contact support through their preferred messaging apps. Free$15+/month	5.9%
5	Salesforce Enhanced Chat San Francisco, California, United States A modern live chat and messaging solution from Salesforce that replaces the legacy Salesforce Chat and supports real-time and asynchronous conversations across web and mobile channels. $75+/user/month	5.9%
6	GetButton Helsinki, Finland A website chat widget that provides a floating contact button redirecting visitors to messaging apps such as WhatsApp, Messenger, Telegram, and Instagram to start conversations directly. $4.99+/month	5.9%
7	Salesforce Chat San Francisco, California, United States A legacy live chat solution from Salesforce that was retired in February 2026. Legacy	3.9%
8	Twilio San Francisco, California, United States A cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications. Free$250+/month	3.9%
9	Freshchat San Mateo, California, United States A cloud-based business messaging and conversational support platform that combines live chat, in-app messaging and AI-powered chatbots. Free$19+/agent/month	3.9%
10	Intercom San Francisco, California, United States An AI-powered customer service platform that unifies chatbots, help desk workflows, and proactive outbound messaging. $39+/month	3.9%
11	Zoho SalesIQ Chennai, India A customer messaging and engagement platform that helps businesses track website visitors in real time, connect with them through live chat, and convert them into leads or support contacts. Free$10+/user/month	3.9%
12	Infobip London, United Kingdom A global cloud communications platform that offers omnichannel messaging via SMS, email, WhatsApp, Messenger, Telegram, and Viber, along with identity management, user authentication, and contact center solutions. €39+/month	2%
13	Chatway Tel Aviv, Israel A live chat and AI chatbot platform that enables websites to communicate with visitors in real time through a customizable chat widget and automated messaging. Free$29+/month	2%
14	Help Scout Boston, Massachusetts, United States A complete customer communications platform with shared inbox, live chat and help desk. Free$25+/user/month	2%
15	Voiceflow San Francisco, California, United States A no-code platform that allows users to build chat and voice AI agents through a visual interface, without coding. Free$60+/month	2%
16	Azure AI Bot Service Redmond, Washington, United States A coding-based platform that enables developers to build and deploy intelligent, fully customizable, enterprise-grade conversational AI bots. Free$$$	2%
17	Zendesk Chat San Francisco, California, United States A live chat solution included in Zendesk Suite that businesses can embed on their websites or help centers to talk with customers in real time. $19+/agent/month	2%
18	WP Social Ninja Newark, Delaware, United States A plugin for WordPress that allows you to embed social feeds (Instagram, Facebook), reviews (Google Reviews, WooCommerce Reviews), and chat widgets into your website. Free$44/year	2%

👉 See Also

🌎 Live Chats in other countries

🗃️ About This Data

We evaluate the popularity of technologies based on the number of websites where we detect their usage.
Technologies without a detectable web footprint, and those we do not track, are not reflected in the calculated market share.
This report is based on the analysis of 932 websites from Tanzania.
We currently track the presence of 114 live chat software solutions across the web.
Of these, 18 were detected on websites from Tanzania.
Statistics were last calculated on September 18, 2026.
For more details, see our methodology and disclaimer.