🆚 Batch vs. Twilio

Compare technologies based on real-world usage data *
Batch
Twilio

Type

Marketing automation platform
Customer support technology

About

Batch is a customer engagement platform that enables organizations to collect and activate customer data to automate personalized marketing campaigns across multiple channels.

It features a real-time data platform that merges web, mobile, and warehouse data into unified profiles, visual journey builders for multistep automation, and omnichannel messaging including email, SMS, and push notifications, along with AI-assisted campaign creation, A/B testing, and analytics dashboards.

Twilio is a cloud-based customer engagement and communication platform that provides APIs and tools for building voice, messaging, email, and authentication features into applications.

It offers programmable APIs for SMS, MMS, WhatsApp, email, and voice calls, developer tools such as serverless functions and a drag-and-drop workflow builder, customer data capabilities through its Segment platform, and omnichannel engagement solutions including contact center software and campaign orchestration.

Headquarters

Paris, France
San Francisco, California, United States

Website

batch.com #445,578
twilio.com/ #4,645

Pricing

Free version ✔️
€1,000+/month
Support Plans
Production$250+/month
Business$1,500+/month
Personalized$5,000+/month
Price per SMS (outbound/inbound)
USA$0.0083
Canada$0.0083
UK$0.0524/$0.0075
Germany$0.112/$0.0075
Conversations API
Usage$0.05+/active user/month
Media storage$0.25+/GB/m+
Voice API (outbound calls/inbound calls, per minute)
USA$0.014/$0.0085
Canada$0.014/$0.0085
UK$0.0158/$0.01
Germany$0.021/$0.01
Verify API$0.05/verification + channel fees
Lookup API
Free version ✔️Formatting and validation
Inbound caller identification$0.01/request
Identity match$0.01/request

Categories

Marketing Automation › Rank #69
Marketing Automation › Rank #61
Email Marketing › Rank #58
Personalization › Rank #55
Personalization › Rank #51
Push Notifications › Rank #28
Customer Support › Rank #29
Live Chats › Rank #71

Popularity

Determined by the number of sites using each technology.

Twilio customer support technology is 1.3 times more popular than Batch.
Total websites

Market share

Marketing Automation
Personalization

Popularity by country

Determined by the number of sites detected from each country.

Twilio is more popular in the United States, Germany, and the United Kingdom, while Batch is more popular in France, the Netherlands, and Belgium.
France
United States
Germany
United Kingdom
Australia
Iran
Poland
Netherlands
Spain
Ireland

Awards

Popularity by domain category

Determined by the number of sites in each category.

Twilio is more popular among sites focused on business, Internet services, and finance and banking, while Batch is more commonly used on marketing and merchandising, online shopping, and fashion and beauty sites.
Marketing/Merchandising
Online Shopping
Business
Fashion/Beauty
Sports
Internet Services
General News
Finance/Banking
Entertainment
Motor Vehicles

Top sites

Top-ranked sites that use these technologies.

Name
Rank
#1,700
#1,931
#2,058
#2,417
#3,613
View more ➝
Name
Rank
#3,418
#4,645
#7,445
#7,848
#9,136
View more ➝

See also

* According to recent studies, many of online reviews are fake.
When making your decision, it is better to rely on data that cannot be falsified.
Our service evaluates the popularity of technologies by the number of websites using them.

Statistics were last calculated on .
For details, see our methodology and disclaimer.