🆚 Brevo vs. Zendesk

Compare technologies based on real-world usage data *

📈 Zendesk is three times more popular than Brevo.
🌎 Zendesk is more popular in the United States, the United Kingdom, and Spain.
🌍 Brevo is more popular in France, Germany, and Italy.

Brevo

Zendesk

Type

Customer relationship management system

About

Brevo is a cloud-based CRM and email marketing platform that combines multichannel messaging, marketing automation, and contact management in a unified interface.

It supports email, SMS, WhatsApp and push notifications campaigns, offers a drag-and-drop email editor, transactional emails via SMTP/API, segmentation and A/B testing, and landing pages and web forms.

Zendesk is a customer service and engagement platform that offers tools for omnichannel ticketing, help center self-service, AI-powered agents, workflow automation, analytics, and reporting.

It enables businesses to automate routine customer interactions with AI, route and prioritize tickets intelligently, build knowledge bases with content gap detection, export reports and dashboards, and integrate with over 2,000 applications.

Headquarters

Paris, France

San Francisco, California, United States

Website

brevo.com #2,187

zendesk.com #304

Pricing

Free version ✔️300 emails/day

Starter$9+/month

Business$18+/month

EnterpriseCustom

Free version ❌Free 14-day trial

Customer ServiceSupport Team$228/agent/year
Suite Team$660/agent/year
Suite Professional$1,380/agent/year
Suite Enterprise$2,028/agent/year

Employee ServiceSuite Team$348/agent/year
Suite Growth$708/agent/year
Suite Professional$1,380/agent/year