🆚 Chatwoot vs. Olark

Compare technologies based on real-world usage data *

📈 Olark is three times more popular than Chatwoot.
🌎 Olark is more popular in the United States, the United Kingdom, and Australia.
🌎 Chatwoot is more popular in Brazil, India, and Spain.

Chatwoot

Olark

Type

Live chat software solution

About

Chatwoot is an open-source customer support platform that unifies live chat, email, social messaging and other channels into a shared omnichannel support desk for managing customer conversations.

It provides a customizable live chat widget for websites, a unified inbox for multiple channels, contact profiles and segmentation, automation and AI-assisted replies, help center knowledge base support, and APIs for integrations.

Olark is a chat application for websites that provides analytics tools and AI chatbots.

Headquarters

San Francisco, California, United States

San Jose, California, United States

Website

chatwoot.com #52,715

olark.com #419,306

Pricing

Self-hostedFree version ✔️Community Edition, open source
Premium Support$228/agent/year
Enterprise Edition$1,188/agent/year

CloudFree version ✔️Hacker (2 agents, 500 conversations per month)
Startups$228/agent/year
Business$468/agent/year
Enterprise$1,188/agent/year

Free version ❌Free 14-day trial

Per seat$29+/month

Popularity

Determined by the number of sites using each technology.

The Olark live chat software solution is 2.9 times more popular than Chatwoot.

Total websites

Market share

Live Chats

Popularity by country

Determined by the number of sites detected from each country.

Olark is more popular in the United States, the United Kingdom, and Australia, while Chatwoot is more popular in Brazil, India, and Spain.

United States

United Kingdom

Australia

Germany

Canada

France

Brazil

India

Italy

Switzerland

Awards

⭐ 4th most popular in Brazil in the Customer Support category.
⭐ 6th most popular in Indonesia in the Customer Support category.
⭐ 7th most popular in Brazil in the Live Chats category.
⭐ 7th most popular in India in the Customer Support category.
🔥 11st most popular in Germany in the Customer Support category.

⭐ 8th most popular in the United States in the Live Chats category.
⭐ 8th most popular in Switzerland in the Live Chats category.
⭐ 8th most popular in New Zealand in the Live Chats category.
🔥 12nd most popular in Canada in the Live Chats category.
🔥 14th most popular in the United Kingdom in the Live Chats category.

Popularity by domain category

Determined by the number of sites in each category.

Olark is more popular among sites focused on online shopping, business, and marketing and merchandising, while Chatwoot is more commonly used on content server sites.

Online Shopping

Business

Marketing/Merchandising

Internet Services

Education/Reference

Travel

Software/Hardware

Health

Fashion/Beauty

Real Estate